Franchise Business Consultant Job in Des Moines, Iowa Us

*This position is for the Greater Des Moines area.  Candidates must be open to relocation and have geographic flexibility.*

Accountable for franchisee relationships, sales, operations excellence, growth and training, as well as contractual compliance.

(40%) Ensure Franchisees obtain Business Excellence
• Accountable for franchisee EBITDA and driving/leading change for success.
• Assist Franchisees in analyzing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews.
• Accountable for operational excellence and driving sales in the marketplace.
• Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract.

(30%) Conduct Operational Visits in all Franchise stores.
• Understand, interpret, uphold, and enforce standards, policies, and procedures.
• Evaluate all systems in stores in market to ensure proper compliance against DPLLC Standards and procedures and programs
• Evaluate all franchise stores at a minimum of 2 times per year.
• Conduct OER Turnaround Classes as necessary with underperforming franchisees/stores within specified time frame.
• Partner with OER Coach to ensure team effort as it pertains to driving operational results as per DPLLC standards.

(15%) Provide franchisees with appropriate coaching, training, education and development tools
• Ensure franchisees have completed and implemented all current store level training programs.
• Responsible for the communication / training and follow up of all new product and process roll-outs in their region.
• Assess training needs of assigned markets and identify problem(s) where training needs are evident.
• Partner with the Regional Trainers/WRC PeopleFirst to develop targeted training as well as delivery of standard programs
• Provide hands-on training during store visits.
• Provide positive, constructive, and actionable feedback.
• Identify operational gaps and make recommendations on areas for improvement.
• Act as Operations expert and resource for information to the marketplace.
• Assess and share best practices.

(5%) Enforcement of the franchise contract
• Responsible for understanding, interpreting, upholding and enforcing standards, policies and contracts
• Through the VP/FOD, manage franchisee application, default and termination process, including exit strategy for assigned region.
• Firm execution of franchisee commitments to store investment initiatives (equipment, relocations…)
• Responsible for the review and recommendation of all franchisee and store level variances to the VP/FOD

(5%) Facilitate effective Quarterly Business Meetings and Area Leader level marketing meetings
• Serve as primary operational support in all DMA meetings, and conference calls.
• Understand and drive franchise understanding of marketing plans and initiatives.
• Partner with Marketing Leaders and franchisees with sales planning, SLM execution and activities.
• Coordinate with Marketing Leaders to facilitate DMA meetings that are tailored to DMA needs

(5%) Serve as liaison between WRC, Area Office, Team USA Office and Franchisees
• Deliver company objectives and Regional goals and ensure they are communicated throughout their franchisees.
• Clearly communicate company direction and reasoning to Franchisees.
• Coordinate all necessary resources in crisis situations, i.e. robbery, death, natural disaster, etc.
• Ensure franchisees support and develop customer-focused culture.

• Bachelor’s Degree preferred
• 5 - 7 years multi-unit experience in restaurant/retail industry required
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Ability to read and interpret financial statements; strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to franchisees
• Ability to plan and facilitate effective meetings
• Experience in working independently with a result orientation
• Strong oral and written communication skills including public speaking
• Strong organizational skills
• Significant overnight travel required
• Willingness to relocate required