Fraud Agent
Fraud Agent - Gloucester - £15,500 Fantastic culture
Can you maintain a calm, professional approach even under pressure? Are your keyboard skills matched by your ability to communicate clearly and confidently?
Then there couldn’t be a better time to join my client in this vital, telephone-based customer service role and be part of our exciting future.
We’re committed to identifying, preventing and resolving fraud 24 hours a day, 365 days a year. As a Fraud Agent, you’ll be helping us protect our customers’ money by monitoring payments, freezing accounts where unusual spending patterns have been identified and using your finely-tuned listening and questioning skills to spot fraudulent activity.
Explaining factual information in simple terms and empathising with customers to ensure the process is as stress- free as possible will be an essential part of the job.
If you’re a team player who thrives in a fast-paced environment, our superb training and development will help you take advantage of the excellent opportunities on offer.
You can also look forward to the first class benefits you’d expect from the UK’s newest bank.
Key accountabilities
Carry out a range of assigned specialist clerical / technical support duties ensuring that the work is completed accurately and adheres to all specified Bank processes, procedures, standards and relevant external regulations.
• Respond to a range of enquiries, ensuring that customers requirements are clarified were necessary, referring issues to senior colleagues where appropriate.
• When required prepare a range of returns and reports as appropriate.
• Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
• Where required verify and check the work of other colleagues.
• Contribute to the completion of the team’s workload.
• Identify and suggest improvements to new and existing processes / procedures / systems.
• Undertake duties at a similar or lower level as required.
Please send your CV in confidence
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