Fraud alerts advisor
We are currently recruiting a number of Fraud Alert Advisors for a large corporate organisation based in Newcastle. This is a great opportunity for someone who enjoys working within a service driven organisation. If you are unable to commit to ALL of the below, please do not apply.
All successful candidates will be subject to a credit check and must be able to supply 3 years of continuous referencing – Either Academic, Employment or proof of receipt of benefit such as Jobseekers/Maternity/Carers Allowance.
Job Details –
Job Title – Fraud Alert Advisor
Part Time – 16 hours a week. Shift pattern is Sunday 10.00 – 16.00, Mon Tuesday 15.00 – 20.00
Or Sunday 10.00 – 16.00, Thursday Friday 15.00 – 20.00
Temp – Ongoing temporary position
Rate of pay p/h – £7.14
To investigate possible fraudulent activity on customers debit and credit accounts
Ensuring complaints are handled within the FSA guidelines and timescales
To work as part of a team, supporting your colleagues
To record complaint details accurately
To deliver excellent customer service, resolving complaints at the first point of contact
Knowledge, Skill Experience Required –
The ability to take ownership of your workload
The ability to use Microsoft Works other PC applications
Good organisational skills
The ability to communicate effectively, remaining calm when challenged
To be flexible and approachable
To be able to work well under pressure
To be enthusiastic and committed to teamwork
The ability to provide constructive feedback in order to improve levels of service
Benefit from day 1 of assignment – Full access to the internal job boards, including permanent opportunities.
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