Fraud Representative II Job in Overland Park, Kansas US
Fraud Representative II
Monitors existing and potential fraudulent situations for the organization. Implements policies and procedures designed to identify and deter fraudulent usage. Uses data analysis to monitor potential cases of fraud including cloning, tumbling, piggy-backing, and subscription. Identifies, researches and/or notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. Investigates and responds to fraud emergencies. Follows up on leads provided by field auditors. Establishes and improves fraud-related process. Acts as back-up liaison with sales group. Troubleshoots highly complex problems and recommends a definite solution. Provides direction for entire project or project team. Provides direction to other employees. Experience navigating multiple computer screens and programs while interacting with customers on the phone. Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays). Our current hours of operation are as follows: Monday through Saturday: 8am - 7pm Basic Qualifications High School diploma or equivalent One year fraud experience One year experience operating a computer in a Windows based environment Preferred Qualifications In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience! Sprint is a background screening, drug screening, and E-Verify participating employer. We are an Affirmative Action and Equal Opportunity Employer, M/F/D/V. Job Category Customer Service