French Human Resources Customer Service Job in Cork, Cork Ireland

My client is one of the world's leading US Technology companies, who's growing extremely fast on the market every year. At the moment we have a requirement for a FRENCH Human Resources customer service in Cork (Ireland).

The Role: as part of the HR Team in Cork you'll be responsible to give information to the employees regarding benefits, employee data, HR systems, information sources, and payroll.

Responsibilities:

•Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and information sources, and payroll.
•Respond to employee enquiries through phone or email by accessing a variety of tools and knowledge bases.
•Administer HR-related processes for internal customers.
•Develop strong internal relationships across Human Resources and with external vendors to better understand these functions and support opportunities.
•Record all enquiries and resolutions in a customer relationship management system.
•Analyse trends and report results, bringing findings and insights from the HR Helpline to the businesses.
•Help make the HR Helpline experience truly rewarding for customers.

Skills:

•Experience in Human Resources or two years of customer contact center experience.
•Fluent in French
•Secondary degree or equivalent experience
•Flexibility to work varied shifts on a 5-day schedule
•Exceptional interpersonal skills
•Strong verbal and written communication skills
•Strong organizational skills and the ability to multi-task
•Demonstrated ability to work well in a collaborative environment
•Experience helping to improve operations and deliver customer satisfaction
•Ability to travel within Europe and the United States

Strong candidates will also have experience with:

•Enterprise HR systems (Oracle, PeopleSoft, SAP, etc.)
•Knowledge management systems
•Using data and information to influence process improvement

The Benefits:

Health Insurance - cover 50% for first 6 months then 100% after 6 months
Life Assurance - 4 times annual salary
Pension - 7% contribution
Opportunity to buy Company's Stocks at a discount
On site Gym and Sports Facilities.
Sports Social Club
Wellness Support
Subsided Cafeteria