French & Italian Language Speakers
Working for a leading outsourcing company in Liverpool city centre, to provide customer service to clients.
The role is requiring candidates to:
· To work as part of a team delivering a first class, professional telephone inbound and outbound service to support customers
· Provide information on the brand and product line
· Promote by consulting, gathering information and evaluating client needs
· Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against
· Understand business customer satisfaction measures and work to maximise quality of call handling by working on feedback from call observations delivered by manager/coach.
· Understand individual KPI's. Pro-actively and enthusiastically work towards achieving targets and objectives
· Pro-actively and enthusiastically work towards all objectives set in the personal development plan. .
· Actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of customer sensitive information and Data Protection Act
· Identify problems and trends and suggests resolutions to higher level personnel
· Follow-up on customer issues not immediately resolved
· Complete call logs, daily reports and all other department data entry requirements
· To be a brand ambassador by always promoting the brand image and providing the highest standard of service to clients
Therefore candidates must be organised and flexible, with the ability to make decisions. The client is looking for:
· Experience working for a luxury brand
· Complete fluency in the one of the following French or Italian plus English
· Excellent communication skills both verbal and written
· Detail orientated
· Excellent PC skills. Strong typing and Internet navigation skills required
· Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalised service
· Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism
· Ability to work in a high volume, high pressure, deadline-oriented environment
· Ability to work independently and as a contributing team member
· Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
· Strong active listening skills.
· Able to ask targeted questions, anticipate needs, and start fresh with every customer.
· Multitask, must be able to use multiple applications and maneuver quickly between multiple screens while on the phone. Computer knowledge of (Excel, Word and Windows) required.
· A proven team player able to interact with a broad range of people.
· be flexible in working hours, in order to meet the needs of the organisation
· Full, current Driving Licence
If you believe you have the skills suitable for this position please apply below. If you do not hear back within 48 hours you have not been successful.
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