French & Spanish Support Associate recruitment

Main duties:

- Provide excellent client services to retail and institutional clients

- Handling client enquiries through Bold chat, telephone, email and Salesforce, in a timely and professional manner

- Promote company through educating clients with our products and services, attending exhibitions and seminars

- Verify account opening documents

- Participate in project work such as website development, translations, marketing campaigns, forum monitoring and analysis

Essential skills:

- Native French speaker and fluent in English

- Has a good command of Spanish

- Knowledge of the FX and CFD market, trading platforms and the financial market in general

- Comfortable to work with flexible hours and occasional night shift

- Highly organised and flexible in approach to work

- Client oriented and able to demonstrate strong team-working skills

- Strong analytical and research skills

Desirable skills:                

- Experience of working in the financial services sector, FX and CFD brokerage 

- Good working knowledge of MT4 trading platform and Salesforce

- Additional language highly appreciated

About the Company:

We are a financial markets broker specialising in trading Forex, CFDs and Futures.

Located in City of London’s financial district is authorised and regulated by the Financial Services Authority (FSA) and registered with its fellow national constituents across the European Union.

We focus on clients and the service they need for success. An highly skilled Support Desk is operational 24 hours a day, 5 days a week providing timely response to client enquiries. Clients are assisted in English, Italian, German, French, Spanish and Portuguese throughout the day.

Whilst we are still a relatively new company, we have experienced significant growth in the last couple of months and years and whilst the work environment is relaxed and fun, there is significant emphasis on ensuring that our clients receive the best level of service and support possible.

 We would offer the right candidate an excellent benefits package, which includes quarterly bonus/commission, discounted gym membership, BUPA cover, life assurance, stakeholder pension, season ticket loan and other great benefits.

Please be advised that applications from candidates who can not speak both French  Spanish will NOT be considered.