French Speaking Technical Support Engineer (Graveyard Shift) Job in Salt Lake City 84120, Utah US
EVault, A Seagate Company, is seeking a Technical Support Engineer for its Salt Lake City office who can work the graveyard shift. French fluency required and German fluency preferred.
This is an exciting time for EVault as our rapid expansion of operations in Salt Lake City is directly leading to many career growth opportunities. The Technical Support Engineer will provide a positive customer experience by coordinating product installations and promptly resolving technical issues for customers and partners of our data storage and backup products and services. The Technical Support Engineer will work independently and professionally in a fast-paced environment. This position will also play a key role in the development and improvement of our services and products focusing on small to medium sized businesses.
Imagine Yourself:
- Responding promptly to customer inquiries via email, telephone or website
- Coordinating the installation and seeding of important customer data
- Working with customers and partners to ensure solutions and resources are properly allocated for a successful engagement
- Diagnosing, troubleshooting, and resolving software application, transport, and network issues related to service and product offerings
- Managing multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and providing timely progress updates to customers and account managers when necessary
- Installing, configuring, and providing customer training on our services and products
- Working with Level 2 team, development, and product management teams on technical escalations and product design
- Creating documentation usable by technical and non-technical customers
- Configuring various server and workstation Operating Systems (Windows, Linux, Netware, Solaris) and software applications (MS Exchange, MS SQL, Oracle) in test environments
What We’re Looking For:
- B.S. degree in a technical discipline is strongly preferred
- At least 2 years experience in a technical support or systems administration role
- At least 2 years experience administering or supporting Microsoft Windows Servers
- Working knowledge with Microsoft Exchange 2007 and above
- Working knowledge with Microsoft SQL 2005 and above
- Working knowledge of backup and disaster recovery software
- Excellent customer interaction skills with the ability to handle and diffuse challenging customers and situations
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision—i.e. strong analytical, prioritization, time management, and follow-up skills
- Ability to respond to customers in writing and over the phone with a high degree of professionalism and accuracy
- Familiarity with iSeries/System i, UNIX, ESX, Solaris, Linux, Microsoft Data Protection Manager and Netware Operating Systems preferred
- Technical certifications preferred
- Graveyard shift
- French fluency required and German fluency preferred
For immediate consideration please provide total compensation history and expectations along with your resume.
EVault, A Seagate Company, is an Equal Opportunity Employer committed to a diverse workforce.