French Technical Service Engineer Job in Eindhoven, Noord Brabant Netherlands

French Technical Service Engineer

Accountabilities
• Delivery of an excellent quality of service to our customers in all aspects of
Technical Service delivery.
• Close liaison with the Regional Account Manager to ensure the customer
relationship is positively maintained.
Responsibilities
Existing Customers
• Machine Conversion to run our products effectively and efficiently
to new injection or extrusion processes.
• Conduct dosing conversions from superseded to upgraded dosing
systems.
• Product Trials at customer site.
• Manage product trials to gain technical or commercial approval at new
customers or existing customers.
• Support the introduction of any new dosing and packaging systems.
• Training customer staff in best practice in our product, related
equipment and dosing systems.
• Process Consultation.
• Trouble shooting of the customer process.
• Conduct Non-Conformance Report investigations on formal customer
complaints.
• Resolving technical issues.
• Day to day direction communication with the Technical Service
Manager and Customer Relations.
• Use Technical Services Request System including customer trials, samples
and all other work for customers.
• Produce, analyse and plan from performance data.
• Attend other customer meetings as agreed with Regional Account
Manager.
• Clarify the purpose of any customer visit with the Regional Account
Manager before agreeing to the meeting.
• Make annual service visits to pre-defined existing customers.
• Conduct training sessions appropriate for existing customers.
New Customers
• Apply the conditions of the trial as defined by Regional Account
Manager.
• Seek agreement of Regional Account Manager for any additional
product trials.
• Gain feedback from customer regarding let down, colour and adjust the
trial as necessary.
• Gain the customer's agreement to the acceptability of the colour and let
down.
• Identify any reasons why the trial may not be successful.
• Report the outcome of the trial to the Regional Account Manager and
Technical Service Manager.
• Clarify the extent of any technical problems and resolve by the most effective and economic method.

Job requirements French Technical Service Engineer
 -Service engineer, mechanical engineer, machine engineer

- At least 3 years of experience in the field

- Living in  Eindhoven or local area

- Fluent in English and French

- Availability to travel very frequently – basically every day of the week to different countries globally

 

Company profile
An entrepreneurial company, a focused and sales driven organization
located in Eindhoven with four subsidiaries based in America, Asia, Europe and South America

Location
Eindhoven
Contact person
Serrana Zorrilla
T: +31 10 2052 712E: serrana@adamsrecruitment.com