French/English Bilingual Customer Service Rep Job in Cincinnati 41017, Ohio US
Convergys is currently hiring Bilingual Customer Service Representatives-French/English
Bilingual hourly differentials!!!!!
APPLY ONLINE AT www.convergys.com/careers OR VISIT US AT OUR SITE AT 1101 PACIFIC AVE, ERLANGER MONDAY THRU FRIDAY, 9AM - 3PM!!!
We're Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we're better at what we do than anyone else. If you can relate, we think it's time to talk.
Interested? Please submit your online application today or visit our site, Tuesday or Thursday, from 10AM - 3PM. We are located at 1101 Pacific Avenue Erlanger, KY 41018 in the Erlanger Circleport II Business Park.
Job Description:
In this position the Data Collection Interviewer will be responsible for making outbound calls to customer (households and businesses) and conducting market research studies with them via the telephone.
Principal Duties and Responsibilities:
- Conduct telephone interviews, using Computer Assisted Telephone Interviewing (CATI) system.
- Accurate documentation of sample dispositions using Sample Management System (SMS).
- Follow standard interviewing procedures established by Convergys Marketing Research and/or the client.
- Utilize proper probing and clarification techniques for open-ended questions.
- Perform additional specialized/clerical tasks as assigned by the Data Collection Manager
