French/English Linguist Rescue Claims Handler (6 month contract)
French/English Linguist Rescue Claims Handler
Pudsey, Leeds
£16,000 per annum (pro-rata'd for the 6 month fixed term contract)
Purpose of Role
French speaking rescue claims handlers are responsible for the capture of customer data and instruction of service provision up to policy entitlement to our UK policy holders that have broken down abroad and need our assistance. They will also be the point of contact for follow-on customer activities and queries.
Key Accountabilities:
• Accurate and relevant data capture during the fulfilment of a claim to allow for the instruction of the appropriate services
• Manage follow on activity as appropriate
• Manage the customer experience, ensuring adherence at all times to the principles of Treating the Customer Fairly (including Complaint Handling guidelines)
• Manage instruction of services and suppliers to achieve effective cost control
• Manage instruction of services and suppliers to achieve effective cost control
• Proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the appropriate outcome
• Ownership and adherence to internal and external policies, procedures and governance, relating to our colleagues, shareholders and customers
• Identify, own and manage the risks involved in running our business appropriate to my role, in line with the companies risk framework
Develop self in order to maximise personal contribution to your role and to understand how it fits into the wider Claims operating model
Requirements:
• Ideally you will have previous experience in a phone based role such as Customer Service or in a Call Centre
• Written and Verbal Fluent French and English is essential
• Good interpersonal Skills
• Excellent communicator
• Patient and Calm
• Able to work well under pressure
• Good attention to detail
Selection Process:
Our application process has been designed to make joining us as smooth a transition as possible, it not only provides us with the information we need to decide whether you’re the right person for the job, but also to make sure we’re right for you. Get more details on our application process here.
You will be required to work shifts between 8am – 8pm and you will also be required to pass a credit check.
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