Full Time Sales Team Leader

Saint Louis, Mo 63103

About Grainger
At Grainger, the leading North American industrial distributor of products used by businesses to maintain, repair, and operate their facilities, you too can make an impact upon the future of our organization.

Grainger employees experience a unique working environment and the stability of an established industry leader combined with interesting opportunities to learn, grow, and make a difference for our customers.

At Grainger, we take pride in offering a benefits package that is among the best around. Just as our business strives to meet the changing needs of our customers, our benefits are designed to meet the diverse needs of our employees.

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Full Time Sales Team Leader - St. Loius, MO

- Executes the Grainger Service Promise and demonstrates, by action, the company Values.
- Supervises the day to day activities of a team of hourly employees.
- Creates a clear direction for employees by effectively communicating initiatives, priorities and company strategy.
- Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, development, and operational improvements.
- Coaches and mentors staff toward achieving established individual and team goals.
- Assesses performance and provides frequent, direct, timely and candid feedback to reinforce or enhance skills or to update employees on their progress toward meeting goals.
- May monitor phone and off phone transactions as part of Service Observe/Quality Assurance and provide appropriate feedback to employees. Duties will also involve sales counter and warehouse interaction.
- Facilitates employee on-boarding and on-going training. May designate other team members to provide training.
- Under the guidance of a Customer Service Manager may participate in the selection and hiring of new employees.
- Under the guidance of the Customer Service Manager provides input on performance reviews and participates in performance discussions with employees.
- Recommends corrective action/counseling and may participate in counseling conversations with Customer Service Manager and employee.
- Facilitates team interaction and communication.
- Plans and implements work schedules to ensure adequate productivity and staffing levels. Delegates and assigns duties based on workload variance.
- Clarifies procedures and job assignment questions for employees.
- Continually assesses processes for improvement opportunities. Suggests and implements changes to enhance defined processes and improve sales and service.
- Models superior selling skills and executes the Service Promise to influence customer buying decisions. Utilizes sound judgment and best practices to resolve complex customer concerns.
- Fosters open communication between local sellers and service team.
- Ensures team compliance with all regulatory issues and company policies including HAZMAT and BBX
- Maintains open communication with Customer Service Manager to address any issues requiring additional management intervention. Escalates issues when appropriate.
- Supports company initiatives and projects. May be a “process owner” for a service center level initiative.
- Serves as the “manager on duty” in the absence of the Customer Service Manager
- Other duties as assigned.

- 4 year college degree or equivalent experience in leading Customer Service Teams
- Must be at least 18 years old.
- Minimum 3 years customer service and sales experience.
- 2 to 3 years of supervisory experience in a customer service environment preferred.
- Passion for customer service, sales and people development with an ability to energize others.
- Good interpersonal, communication and relationship building skills with internal team members and external customers.
- Ability to adapt to shifting demands and competing priorities.
- Strong problem solving, organizational and decision-making skills with the ability to drive results.
- Ability to understand and articulate the vision of the service center employees.
- Ability to delegate.
- Ability to train people on processes, procedures, compliance and product knowledge.
- Demonstrated competence in the use of computers and software applications including SAP, Excel, PowerPoint
- Must pass a pre-employment drug screen and background check.

Grainger is an equal opportunity employer


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