Futures E-Trading Client Services

Based in the front-office, working as part of a team, you will be responsible for the operational support of Electronic Execution platforms, covering global Futures markets with a primary focus on Europe.  There will be a high level of interaction with clients/users, so client facing skills are crucial.  The role will involve handling day-to-day requests from clients, encompassing the configuration of new users and accounts and you will answer questions  and queries relating to front-end platforms.  You will be responsible for following up on client rejections and technical issues; dealing directly with Exchanges and ISVs to troubleshoot.  At times there will be a requirement to assist in both mandatory testing and client UAT.

Technical Skills

Knowledge of UL, PATS, CQG, TT, ORC, BLOOMBERG EMSX/TRADEBOOK.  Understanding of FIX Protocol.

September 18, 2013 • Tags:  • Posted in: Financial

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