FX Application Support/Trade floor support(Kondor experience)
application support / FX / SQL / KONDOR EXPERIENCE ESSENTIAL
Key Responsibilities
and Accountabilities:
* Determining and providing solutions to users of FX and MM trading systems.
* The delivery of a high quality support service including:
o Incident Management
o Release Management
o Problem Management
* Adherence to security and other policies, standards and procedures.
* Participation in the team shift rota including both on site and off site (remote) support and occasional weekend work.
* Participation in the effort to achieve the objectives and goals of the support desk, the FXMM Systems team and the department as whole.
* The facilitation of changes to FX and MM trading systems via change policies, standards and procedures.
* Participation in the maintenance of the support desk's documentation on SharePoint and the network share and the maintenance and update of the support desk's wiki site
Key Relationships:
* With colleagues within the FXMM Systems Support team, the FXMM Systems team and the department as a whole
* With users of the FX and MM trading systems
Key Performance Indicators:
* Positive feedback from colleagues/peers
* Positive feedback from users
* Positive feedback from manager(s)
* The effective and efficient delivery of solutions to users of FX and MM trading systems.
* The contribution to the overall team effort
* Adherence to standards, policies and procedures
* The ability to build and maintain good working relationships with colleagues/peers/manager(s)
* Number of Incidents logged in Assyst
* Quality of work
Core Competencies:
* Market/Customer Focus
* Synergising across groups
* Output/results driven
* Strategic vision
* Inspirer
* Challeger/driver of innovation
Job Skills Knowledge (essential):
* A good understanding of the FX and MM business (Kondor+)
* A good understanding of the functionality of the FX and MM systems supported
* A practical and common sense approach to problem solving
* The ability to build effective working relationships.
* A good understanding of the functions and responsibilities of the users of the FX and MM systems supported
* Good organisational and time management skills
* Good communication skills, both written and oral
* The ability to prioritise
* The ability to learn quickly
* The ability to multi-task
* Efficiency and industry
* Patience and diplomacy
* Flexibility with regards to working hours including shift work and weekends
Job Skills Knowledge (desirable):
* A good overall knowledge of the FX and MM business including the front office to middle office to back office processes
* Experience of assisting users requiring assistance with functional and/or technical issues
* Competency in Transact SQL
* A familiarisation with market terminology
* An understanding of pl calculation and the concepts of market risk and credit risk 
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