FX Front Office Application Support
SH provides consultancy and consultants to investment banks. A major client requires an FX Front Office Support Analyst
Application Production Support Electronic Markets is a global team providing services directly to the global FX, Rates, eCommerce and Credit businesses within the Fixed Income group.
The team is concerned with the production support of the associated Sales Trading Tools. The systems are used globally, with Support Teams based in London, New York Singapore.
The FX Support team handles connections to FX markets (Reuters, EBS, FXall, Currenex, 360T …)
A mix of internal and vendor solutions is used.
RFQ and Streaming based systems are concerned.
All components to connect to these markets and price requests from clients (automatically or manually) as well as passing information to booking and risk management systems are developed.
Day-to-day Responsibilities:
- The team looks after the Europe based users (mainly marketers , traders middle office),
and fits within a global support organisation with other teams based in New York, Tokyo and Singapore.
- First line support on FX Electronic Trading systems, Deal Capture and Order Management systems
- System checks
- Application Monitoring
- Incident and Problem Management
- Dealing with end users, development and other support teams
- Small projects
- Configuration, Change, Release management
Candidate Profile (mandatory requirements):
Can demonstrate a history of providing first line support to mission critical applications
Problem solving ability
Self starter
Team player
Leadership skills
Excellent communicator
Ability to clearly explain issues
Ability to work under pressure
Strong sense of issue ownership and business accountability
Useful technology:
Functional understanding of: TCP/IP, TIBCO RV, MQ, C++, Java, C#/.NET, HTTP
Scripting
SQL
Windows UNIX
Market Data mechanisms
Language Required:
English fluent
Note:
Although an obvious advantage, previous experience in supporting electronic trading systems is not mandatory.
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