FX Support Associate
Main duties:
- Provide excellent customer service to retail and institutional clients
- Handle client enquiries through chat system, telephone, email and Salesforce in a timely and professional manner
- Promote company through educating clients with our products and services and attend exhibitions, fairs and seminars
- Participate in project work such as website development, translations, marketing campaigns, forum monitoring and analysis, webinars
Essential skills:
- Fluent Portuguese Spanish speaker with excellent written skills
- Good knowledge of the FX, CFDs and Spread betting market, and the financial market in general
- Must have excellent customer service skills and able to demonstrate strong team-working skills
- Must be highly organised and have a flexible approach to work
- IT literate
- Must be willing to work shift rota and occasional night shifts
Desirable skills:
- Experience of working (or internships) within the financial services sector
- Knowledge of the FX, CFDs and Futures market, and the financial market in general
- Knowledge of MetaTrader 4 5 trading platforms
- Experience using Salesforce
Qualifications:
- Undergraduate Degree minimum - Finance degree preferred
Remuneration package:
We offer a competitive salary and benefits package including: A discretional quarterly bonus scheme, Private Medical Insurance, Life Assurance, Group Personal Pension, Seasonal Ticket Loan, Subsidised Gym Membership and more.
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