FX Trade Support – Client Services Representative
Job Title: FX Trade Support – Client Services Representative – Fluent in Japanese
Duration: Permanent
Location: London, Canary Wharf
Salary: Excellent Package + Excellent Career Prospects
Who we are:
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $23.441 trillion in assets under custody and administration and $2.065 trillion in assets under management at September 30, 2012, State Street operates in 29 countries and more than 100 geographic markets and employs 29,650 worldwide. For more information, visit State Street’s web site at www.statestreet.com.
Job Summary/Description:
We are looking for someone to join our team of 5 to support the trading of our international client base using our Foreign Exchange Trading Platform. Primary responsibility will be to provide application support for our top-tier financial services customers.
Responsibility includes monitoring daily operations as part of the FX trade support team and to ensure that all deal processing is completed in a timely and controlled manner. The position is client facing with a strong emphasis on client service and problem resolution. The ideal candidate must show strong traits in exercising sound judgment, working in a pressure environment, prioritizing tasks, identifying potential problems, learning new concepts, following procedures and communicating with clients.
This role will:
- Handling of all General Customer inquiries with regards to FX trades on our Currenex system.
- Train clients on system functionality across all product offerings
- Monitor application and system events and notify clients of potential problems across all product offerings.
- Support Application Programming Interface (API) connections
- Customer account and user set-ups
- Provide daily, weekly and monthly reports for customers
- Trade research resolution
Common Client Issues:
- Actioning change requests on behalf of clients and banks
- Investigating trade breaks on behalf of clients or prime brokers.
- Assisting clients access the system where necessary
Ideal Candidate Profile:
- Must be fluent in Japanese both verbally and writing
- Basic understanding of financial markets and Foreign Exchange
- A background in Foreign Exchange, FX Trading.
- Ideally you will have experience with FX trading systems and have some knowledge of operating systems such as Windows, Linux or Unix with some scripting experience as beneficial
- Able to think quickly, troubleshoot and problem-solve in real-time
- Excellent verbal and written communication skills
- Superior organizational and retention skills, telephone etiquette and listening skills
- Eagerness to learn new products and technology – this includes our own proprietary trading software and common market protocols such as FIX
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