GENERAL MANAGER Job in Ogden 84405, Utah US
National Vision, Inc. (NVI) is the fourth largest optical retailer in the United States, operating over 670 retail locations in 44 states through the U.S. National Vision employs over 6,000 employees and our retail divisions include America's Best Contacts Eyeglasses, Eyeglass World, Vision Centers inside select Wal-Marts, Vista Optical inside Fred Meyer and Optical Centers on select military bases. National Vision has plans to open over 40 America's Best and Military locations annually.
America's Best Contacts Eyeglasses is hiring for a: General Manager
Position: To provide responsible management in directing all facets of a retail store operations, including but not limited to; the daily operation of a retail area including personnel management, budgetary controls, inventory controls, and any other requirements which may impact store operations while maintaining the highest level of customer service.
Essential Duties and Responsibilities/Store Operations:
- Monitor and achieve profit, sales and performance goals.
- Monitor sales results against budgeted amounts and last years sales.
- Monitor all financial controls to ensure profitability.
- Achieve and maintain all identified selling standards.
- Achieve and maintain the highest level of customer service using the "Whatever It Takes" program.
- Ensure all store employees achieve and maintain the highest level of customer service.
- Ensure any customer service issues are handled effectively.
- Investigate and compile competitive information.
- Review remakes and enforce policies to ensure compliance. Ensure quality standards are met.
- Ensure daily functions are completed prior to start of business (i.e., deposits, daily statistics, scheduling) so that business hours are used to direct staff and control store flow.
- Provide daily and weekly statistics to the GM, Division/District Manager and Corporate office.
- Ensure proper communication to Division/District Manager on all pertinent issues.
- Ensure store cleanliness policies are adhered to at all times.
Merchandising and Inventory Control:
- Ensure store promotions and advertising are in place and all employees and doctors are aware of current promotions.
- Ensure all visual merchandising is implemented and maintained.
- Maintain all supply levels according to budgeted amounts.
- Ensure all inventories and fixed assets are maintained and controlled.
Human Resources:
- Consistent recruiting for qualified store employees to ensure adequate staffing.
- Ensure staffing guidelines and controls are met.
- Hire, supervise and train all store employees.
- Partner with Divisional Trainer to insure all training and development occurs in each department.
- Ensure that Staff Training and Development files are utilized for every employee. Maintain all store employees attendance records.
- Motivate employees to exceed performance standards. Recognize and reward star performers.
- Conduct employee performance appraisals and disciplinary actions following Human Resource guidelines.
- Ensure administrative tasks are completed on a timely basis.
- Interface with all doctors and maintain appropriate professional relations.
Other Duties and Responsibilities:
- Perform such other duties as assigned by management.
- Ensure compliance to all store and corporate policies and procedures.
Qualifications:
- Management experience in retail and/or optical industry
- ABO NCLE Certified (Preferred)
- Good customer service skills
- Good time management skills.
- Effective interpersonal skills
- Solid training abilities
No Phone Calls, Please.
NVI is an Affirmative Action Employer EOE/M/F/D/V
Req. Code : 693
Division/Department : America's Best Contacts Eyeglasses