General Services Country Operations Supervisor – Singapore recruitment
Responsibilities:
General Services is part of the Executive and General Services organisation which is part of the broader Global Corporate Services group.
General Services Singapore provides the day-to-day operations and vendor management for the following services on behalf of all of Citi's businesses including the Institutional Clients Group (ICG), the Global Consumer Group (GCG) and Corporate Centre:
The overall objective is to configure and manage operations to optimize cost, quality and control and to deliver services which are scalable, measurable and sustainable.
The role services a demanding customer base with a zero tolerance attitude and very high service level expectations for which a high level of responsiveness is required.
Key Responsibilities:Operational delivery and supervision of the country General Services functions:
- Reprographics print
- Mail / Distribution / Logistics services
- Archiving destruction
- Ground transportation (corporate car shuttle bus) administration
- Client hospitality and reception services
- Staff catering services
- Operational vendor management of onsite and offsite outsourced services including tracking vendor performance against contractual and SLA obligations
- Management and development of any direct staff including training and professional development, career management, objective setting, appraisal and performance management
- Ensuring compliance with global and regional functional policies, procedures and programmes whilst meeting local requirements and imperatives
- Responsible for operational risk and process controls and key performance indicators
- Ensuring all management information / metrics (volume, quality efficiency) and controls
Requirements:
Required Knowledge/Experience:
- Experience of operations management ideally with experience in Procurement and/or General Services
- People and team management experience
- Ability to influence stakeholders at all levels
- Knowledge of applying best practices in shared services delivery and operating a quality orientated metric based customer service model
Required Skills:
- Customer focus and relationship building
- Performance management
- Strong verbal and written communication and presentation skills
- Strong organisational, analytical, planning execution skills
- Fluent in written and spoken English
Required Competencies:
- Client focus
- Ownership accountability
- Proactive
- Risk aware
At Citi, we groom the leaders of today and tomorrow. Successful candidates will undergo comprehensive training on our products and look forward to a competitive remuneration and benefits package.
Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now. To apply, please visit http://careers.citigroup.com and search for Job ID 12006294.