Genesys Engineers & Genesys Pre-Sales Job in Uk, Home Counties Uk
Genesys Engineers Pre-Sales
Genesys Engineers with experience of supporting and implementing Genesys solutions are needed for this award winning solutions provider in the telecoms arena.
The role is a mixture of office based and field based (home based candidates UK wide with the relevant experience will also be considered). The position will involve solution implementation and configuration and some on going support.
Our Client is also interested in Pre-Sales Engineers with strong product knowledge on the Genesys portfolio.
For the Genesys Engineer role the successful candidate will have at least 2+ year’s hands on experience in delivering Genesys voice based solutions with experience on:
- Genesys Framework
- Inbound Voice Routing
- Solution Reporting
- SIP Server
- Troubleshooting
Also desired, but not mandatory, are the following certifications:
- System Consultant for Inbound Voice
- System Consultant for SIP Server
- System Consultant for Genesys Voice Platform
Other key skills and experience required for the role are:
- Full/Clean Driving Licence
- 3+ years of software technical support and / or development of related technical fields
- 3+ years DBA experience - Contact Centre experience to include PBX
- Technical understanding of Enterprise level PABX
- Understanding of LAN infrastructure
- Understanding of WAN, Data Centres
- Understanding of VOIP, SIP desirable
- Excellent written communication skills
- Highly accurate with a good attention to detail
- Must be able to cope under pressure and work to tight deadlines
- Organised, good time management
- Excellent IT skills (work tools)
For the Genesys Pre-Sales role the successful candidate will have at least 2+ year’s hands on experience in scoping Genesys voice based solutions with experience on:
- Genesys Framework
- Inbound Voice Routing
- Solution Reporting
- SIP Server
- Troubleshooting
The following certifications are also required:
- Core Application Solution
- IP Solution
- WFO Solution
If you have technical experience on Genesys Suite of products and are interested in exploring opportunities with a major player entering an exciting phase of its development please apply in confidence.