German Customer Associate Job in Cork Ireland
We are currently looking to recruit 8 x German speaking customer service associate for a pharmaceutical company based in Cork.
These are initial 2 year contracts with a starting salary of €25,000.
These are excellent opportunities to work in a shared service environment and to work in a company that offers real job satisfaction and excellent training and experience.
Successful candidates must be native or fluent in German and English and SAP experience will be an advantage.
Duties:
- Enter orders in SAP
- Manage manual orders received through phone, fax, email.
- Cash Collections
- Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
- Manage, track and resolve Tier 1 disputes and route to local affiliates when required
- Liaise with external partners including logistic service providers
- Manage replenishment activities
- Control inventory interfaces with LSP.
- Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
- Execution of operational matrices and SLA reporting
- Liaise with internal contacts including Finance, Sales and Marketing and Distribution
- Liaise with external partners including logistic service providers
- Propose and implement standardisation for customer service processes
- Support the AR, Customer Service/OM and SCM functions as and when required.
Experience
- Min 1 years of customer service/calls centre experience.
- Graduate or 2 years relevant experience