German Customer Service Rep Job in Galway Ireland
JOB DESCRIPTION:
Sales Order / Customer Service Representative - Galway City
The Sales Order/Customer Service Representative is responsible for a variety of sales support and order processing functions for internal and external customers to facilitate business objectives
The Role:
- Process fax, telephone, e-mail inquiries and orders within agreed timeframes
- Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
- Work with others to ensure that accurate customer information is maintained in SAP
- Stay current with inventory levels and requirements
- Responsible for making sure any customer account changes are communicated to relevant owner
- Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
- Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
- Responsible for executing applicable Quality Service System (QSS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
Qualifications / Experience Required:
- Must be proficient in MS Word, Excel and Outlook
- Must have good keyboarding and typing skills
- Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
- Must be able to work effectively in a fast-paced environment with shifting priorities
- Diploma or equivalent combination of education and experience preferred
- SAP or other ERP system experience a plus
- Previous customer service experience in the healthcare industry preferred
- German Required
For more information contact The Galway Language Desk on 091 507500 or email CV to
reception.galway@cpl.ie