German Project Manager (m/f) Job in Berlin 14199

Amazon's Customer Service (CS) department is seeking a German speaking Project Manager to join our team. In this role you will be responsible for driving new and improvement projects within EU CS team. You will support Amazon's Customer Service Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills. The ideal candidate will be comfortable in a fast-paced, multi-tasked environment. You will work successfully across the EU in a cross-functional environment.
You will be a creative and analytical problem solver with a passion for excellent customer service. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.

Depending on the applicant, this role can be based in Cork, Edinburgh, Berlin or Regensburg.

Key Responsibilities:
Manage large integration projects on behalf of the EU CS organisation

Ensure that all projects are delivered on time and meet the strategic and business requirements

Communicate project status to CS, business and operations' management, providing useful and timely reports

Recognize and pursue opportunities for improvements in process and efficiencies, collaborating with Black Belt and Operational teams

Collaborate with other worldwide CS and technical teams to continuously innovate and redesign all customer-facing documentation, to facilitate more customer self service activity and to cater for cultural customer needs.

Produce and analyse metrics using SQL queries and MS Excel, and use the results to drive improvements to customer-facing content and internal policies

Develop material that effectively communicates information to external and internal audiences.

Exercise Amazon Leadership Principles, Core Competencies and Core Values at all times to demonstrate role-model behaviour.Experience /Skills:
Significant project management experience in a fast-paced, metrics-driven environment.
Demonstrated ability to manage, motivate, and influence work and team behaviours.
Ability to manage and communicate across position levels and functions.
Technical Expertise: in-depth knowledge of planning and analysis tools.
Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
Ability to think clearly, act decisively, problem solve and prioritise.
Goal driven, target orientated, able to step back and look at the bigger picture.
Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Proven communication skills (written and verbal);
Fluent English is essential.
Fluent French and/or German language skills are essential and an additional European language is desirable.
Practiced working knowledge of Six Sigma tools and Lean techniques.
In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world's leading online retailers.
Experience /Skills:
Significant project management experience in a fast-paced, metrics-driven environment.
Demonstrated ability to manage, motivate, and influence work and team behaviours.
Ability to manage and communicate across position levels and functions.
Technical Expertise: in-depth knowledge of planning and analysis tools.
Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
Ability to think clearly, act decisively, problem solve and prioritise.
Goal driven, target orientated, able to step back and look at the bigger picture.
Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Proven communication skills (written and verbal); Fluent English is required.
French and/or German language skills are desirable.
Practiced working knowledge of Six Sigma tools and Lean techniques.
In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world's leading online retailers.

Wenn Sie interessiert sind, bewerben Sie sich bitte online: http://track.tmpservice.com/ApplyClick.aspx?id=1423158-2648-6822