German Speaking Client Services Associate
The Client Services team reports to the Client Services Manager, and works closely with our Sales Support and Market Support Teams to deliver the Tradeweb suite of products to our clients on the buy and sell sides. As a Client Services Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of our products and services in order to meet with our clients’ demands.
Main Responsibilities include:
- Support buy and sell side clients with general platform / product queries
- Support internal teams in getting clients connected, delivering initial user training (client and dealer)
- Work directly with the Sales Support and Regional / Specialist Sales Teams to onboard new clients, including training and the timely completion of relevant legal processes and documentation
- Work directly with the Markets Support and Product Management teams on Dealer and Product Implementations.
- Ensure the system is prepared for daily trading and monitoring for potential problems throughout the day
- Ownership of some buy and sell side procedure and documentation
- Carry out daily administrative tasks including ownership and input of new security data and the creation of new logins
Essential Skills / Experience:
- Fluent (to native level) in German is essential
- Educated to degree level standard or equivalent
- Customer service or Administrative experience within Financial Services is advantageous
- Able to prioritise tasks and maintain a professional approach under pressure
- Proven ability to work as part of a team
- Results oriented and motivated to deliver excellent client service
- Fluency in an additional foreign language, would be advantageous but not essential
Core working hours are 8am-5.30pm however a shift to cover trading from 6.45am operates from 6.45am- 4.00pm one week in every four weeks.
Company Information:
Tradeweb is one of the world’s leading operators of fixed income and derivatives markets, with a client network in excess of 2,000 institutional clients and more than 50 dealers. With both dealer-to-customer and interdealer businesses, as well as Tradeweb Retail, the company is ideally positioned to provide a full range of services – whether electronic, voice, or hybrid. In addition to its strong presence in fixed income, Tradeweb is a key player in the global derivatives market, and expects to play a major role in the evolution of these markets, where it has been providing execution services for more than five years.
Since the company started providing electronic markets to clients in 1998, it has partnered with its clients to provide an unmatched level of innovation, product development and service. Now responsible for pioneering more efficient markets in over 20 asset classes, Tradeweb has become the benchmark for the industry – providing industry-standard pricing, execution, and trade processing services to all the major participants in both institutional and retail sectors. Tradeweb market data is also available on Thomson Reuters Eikon. Tradeweb is majority owned by Thomson Reuters and benefits from a minority investment by 10 leading dealers
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