Gifting Coordinator
Wyndham Exchange Rentals, part of the Wyndham Worldwide family of companies (NYSE: WYN), is the worldwide leader in vacation exchange and the European leader in vacation rentals, with access for specified periods to more than 80,000 vacation properties in approximately 100 countries.
Gifting Coordinator - Smoky Mountains
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:
We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.
· We delight our customers by meeting their needs or exceeding their expectations.
· We are "memory makers".
Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.
Position Summary:
Handle the daily activities of the gifting desk by providing excellent customer service to all guests and sales staff. Interact with the Front Desk for smooth transition from tour to gifting process.
Job Responsibilities:
Greeting tour guests and distribution of gifts
Accurate input of gifting information into CRS
Handling show reservation
Ticket Sales
Ticket Inventory
Petty Cash Handling
Answer telephones and guest questions in a pleasant and professional manner
Assist department manager with special projects as needed
Minimum Qualifications:
Minimum of 2 years clerical or retail experience
Working knowledge of Microsoft Office applications
Experience in providing top quality customer service
General data entry experience
Cash management experience
Positive and upbeat attitude to ensure great work environment
Multi-task oriented, well organized and able to work well under pressure
High school diploma or equivalent (G.E.D.)
