Global Customer Management Specialist recruitment
TradingScreen, the leading global provider of multi-broker, multi-asset trading systems, is accelerating the technical evolution of the financial markets by providing a fully integrated, customer-oriented trading service platform to institutional investors. The proprietary TradingScreen platform links buy- and sell-side firms to facilitate order routing, algorithmic trading, execution management and clearing across all asset classes. TradingScreen operates from offices around the world - New York, London, Paris, Geneva, Sao Paulo, Sydney, Hong Kong and Tokyo.
Position Summary:
We are seeking exceptionally bright and motivated individuals to compliment our Client Services team in London as a GCM Specialist. In this role you will focus on providing technical and business support for TradingScreen’s electronic trading platform service for a range of clients.
You will be responsible for:
- Providing first level support for client queries and issues via phone, IM and email
- Interacting proactively with clients in response to system events
- Monitoring all trade transactions from initial request to execution and settlement
- Troubleshooting and resolving technical queries
- Training clients on system functionality across all product offerings
- Involved in managing clients system usage and retention
- Involved in client onboarding
- Preparing weekly reports for management.
Language Skills (Preferred):
French and/or Portuguese (written and oral)
Required Education/Years of Experience
Engineering or Computer Science degree (Undergrad or Master’s) required with up to two years of practical work experience.
Desired Skillset/Interests
Our culture is dynamic, international and team-oriented. We are seeking individuals who have an exceptional aptitude, a passion for technology, a keen interest in the financial markets and a true desire to support clients by effectively diagnosing and resolving technical and business issues. Given our global client base, the ability to work 10 hour shifts and on occasional weekends, evenings and national holidays is required for this role.
To apply, send your resume and cover letter to careers@tradingscreen.com noting “Customer Management Specialist London” in the subject line.