Global Director of Contact Services & Implementation Services recruitment

As the Global Director of Contact Center Implementation Services you will be responsible for leading the professional services business. You will be responsible for overall operational support, implementation services and operational relationship for all Asia Pacific clients, including financial institutions, third party processors, and non-traditional clients. Furthermore you will oversee the functional and technical leadership for all operational activities. In this dynamic role you will provide consultative support and project management that aligns to Sales, and Client Support business goals and objectives. You will be responsible for providing leadership to direct-report and global cross functional staff and management to ensure effective resolution of processing and business issues with potential of significant financial implications.

You must meet the following requirements to be considered for this role:

• A minimum of 10 years of success in progressive leadership roles in Client facing roles in the Payments or Banking industry

• Functional experience in bankcard operations supporting highly complex clients and/or services

• Experience managing a team of technical and/or professional services professionals

• Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels.

• Bachelor’s degree or equivalent/Graduate degree/MBA

• Working knowledge of Client business drivers for their operations and processing businesses.

• Sales support and project management

• Complex analytical analysis

• Proven track record of leading and driving teams to achieve and exceed established goals and objectives.

• Experience shaping and delivering professional services delivery strategy

Interested candidates, kindly email your detailed CV in MS word format to Chetna.Tandon@randstad.com.sg or call 6510 3657 for a confidential discussion. We regret that only shortlisted candidates will be notified.