Global Prime Finance Client Service Team Leader recruitment
A Passion to Perform. It's what drives us. More than a claim, this describes the way we do business. We're committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you'll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
Overview:
Corporate and Investment Bank (CIB) comprises three businesses: Corporate Finance, Markets and Global Transaction Banking (GTB) and includes regional coverage in the Bank's key growth areas.
Deutsche Bank Prime Brokerage is a custodian, private banker, an accountant and an investment banker combined. It performs all of the functions carried out by a traditional custodian; safekeeping of assets, trade processing and account reporting. A Prime Broker also provides securities lending capabilities, multi-asset financing and risk monitoring. Client Service is the foundation of our model, providing seamless coverage and delivering streamlined operational efficiencies across the global synthetic and physical equity markets.
In this role you will be responsible for helping establish and manage a client service team across Synthetic Equity and Prime Brokerage. This role requires direct interaction with clients, forming senior client relationships and acting as escalation point when needed. The goal is to ensure that the client's are given a proactive and commercial service on a daily basis.
Deutsche Bank Prime Brokerage is one of the leading Prime Brokers, having been voted as the number one prime brokerage provider in the Global Custodian survey since 2008.
Key Responsibilities:
You will be responsible for direct Leadership and Performance Management of the Client Service Representative (CSR) team, including regular reviews to ensure CSRs have a clear understanding of their roles and responsibilities.
You will maintain a strong network and work collaboratively with internal teams at Deutsche Bank (DB) (Sales, Trading, Transition, and Relationship Management teams). You will ensure a strong partnership with other Client Service Teams within Markets Clearing.
You will be responsible for allocation of accounts and provision of consistent delivery of client service.
You will provide oversight and accountability for the completion of internal daily CSR tasks, such as margin call management, corporate action and income activity, position and cash break queries.
You will oversee completion of business and regulatory requirements.
You will provide regular status updates to the management team with client feedback and complaints or issues. You will oversee internal client reviews and recommend and implement service level adjustments as needed.
You will be responsible for developing strong relationships and proactively engaging with key contacts at our clients, including Chief Operating Officers (COO's), Head of Operations, Traders and Portfolio Managers.
You will be familiar with clients' accounts including trading strategies, operational and product needs.You will clearly understand the revenue opportunity for DB, competitor landscape and potential growth opportunities.
You will take an active role in providing solutions to our clients, using Deutsche Bank's tools and processes to give optimal service, efficiency and client satisfaction.
You will communicate key business and client service initiatives.
You will have:
Strong client service orientation, with excellent written and oral communication skills.
Effective problem solving, organizational and analytical skills.
A clear process focus with the ability to define and interpret process metrics to drive service quality.
Thoroughness and attention to detail.
The ability to multi-task and work in a fast paced environment and remain level-headed under pressure.
You will be:
A strong motivator and be able to foster a positive team environment.
A team player that is responsible, professional, highly motivated and proactive in meeting client needs.
Able to demonstrate strong leadership skills
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.
