GMO – Operations Senior Analyst recruitment
Business Unit Information:
The Global Middle Office (GMO) team within SEI is responsible for providing high level of middle back office support to our non-US based clients. At present this is focused in the UK, Europe, Asia Pacific, South Africa and Middle East. The team is dedicated to serving UK Independent Financial Advisers, Institutional Retirements Funds, Institutional Financial Product Distributors, European Distribution Partners and Private Banking Clients in accordance with pre-determined service level expectations.
Key Objectives of the Role:
- To ensure effective controls and processes are in place to reduce SEI and client(s) risk.
- Lead the team to provide superior customer service and resolution of issues relating to trading and account maintenance.
Responsibilities:
Administration Process Controls
- Manage and review on an ongoing basis the implemented procedures and agreed service levels to ensure delivery of services to the client in an accurate and timely manner.
- Identify client related processing issues to ensure accurate client administration processing and provide value added servicing.
- Lead departmental projects to improve the current processes and/or systems.
- Manage workflow queues and adjust resources as necessary to complete all items by internal and external cut off times.
- Review as appropriate from a QA perspective Operations Analysts’ work to appropriately identify errors, provide feedback, identify trends and/or contributing factors, and recommend solutions.
- Ensure the team process ongoing account maintenance using internal proprietary systems to process monetary and non-monetary transactions on client accounts to deadline and SLA’s.
Oversight Ongoing Maintenance of Client Accounts:
- Create, monitor and maintain reports, relating to SLA’s and highlight potential issues and offer effective solutions to resolve.
- Oversee that the team update and manage database to ensure data is consistent and of good integrity.
- QC of trades/maintenance/transfers/etc to ensure any potential issues are flagged and risk to SEI and the client(s) is checked and minimised.
Oversight of Daily Trading Activities:
- Act as escalation point for any real or potential trading issues and highlight risk and resolve where appropriate.
- QC of trades to ensure any potential issues are flagged and risk to SEI and the client(s) is checked and minimised.
- Validate that control functions have been carried out.
Tax Reporting:
- Produce and maintain tax reports ensuring they are produced within required deadlines and SLA’S and accurately reflect HMRC regulatory requirements.
Other:
• Educate the client and assist them in implementing and understanding SEI products and services to meet their business needs.
• Cultivate and maintain close client relationships through proactive measures and creative customer service.
- Produce weekly, mthly and quarterly MI and Control reports ensuring they are delivered on time and recommend any process improvements to reports where appropriate.
- Keep Current – (market conditions, regulation, SEI products and services, etc) and maintain ongoing and effective communication and alignment of these with client business practices.
- Maintain and update internal systems/ data reference points in agreed format to ensure consistency and communication of relevant information within the team and ensure integrity of data.
• Any other ad-hoc projects as required.
Best Practice:
- Adhere to all relevant FSA requirements and compliance.
Technical Capabilities/Skills Experience Required for the Role:
- Ideally degree educated with IAQ/IMC or similar.
- Solid experience within financial services, private banking, mutual funds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing.
- Strong understanding of transactional processes within wealth management coupled with the ability to identify workflow inefficiencies and deliver solutions to correct them.
- Ability to support client transaction requests, while tracking various workflow and call volume statistics.
- Previous leadership experience mentoring a team.
- Process-oriented with strong attention to detail.
- Ability to handle multiple tasks with tight delivery schedules.
- Effective written and verbal communication skills.
- Responsiveness, accountability and adaptability.
- Professionalism and leadership.
- Critical thinking and problem-solving skills.
- Self-motivated and willing to learn.
- Supports a healthy team environment.