Graduate – Application Support
Graduate - Application Support - FX Investment Banking
Application Support Analyst required for my Investment Banking client in London to take on a graduate position providing entry level support within FX Applications Support.
Successful applicants will be involved in the following:
- Actively watching/reacting to alerts from the platform’s monitoring systems
- Engaging with clients on reported issues through the hotlines, emails and face-to-face
- Identifying inefficient support tasks and implementing alternative methods
- Working closely with key members of the Business and Development on performance analysis of various trading and pricing flows
And on the FX platforms/team:
- Daily interactions with the business
- On-site system troubleshooting
- Customer communication during incident or outages
- Co-ordination of key production releases and checkouts
Candidates require:
- A relevant university degree, preferably within IT
- Relevant experience within a support position
- Passion to work within IT support / App Support
- Passion to work within Investment Banking, preferably FX
- Basic technical understanding of Unix platform
- Basic database understanding of Oracle
- Ability to perform in a high pressure environment
- Proactive ability to identify opportunities and develop new ideas that will lead to improvements.
If you feel like you have the relevant experience, please apply.
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