Group Technology & Operations – Client Lead, ETS (Up to VP) recruitment

About Deutsche Bank
A Passion to Perform. It’s what drives us. More than a claim, this describes the way we do business. We’re committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

Group Technology Operations overview
The strength of technology and operations is present in everything we achieve. Delivering tailored information technology and seamless transaction solutions is essential to Deutsche Bank's global resilience. Pioneering technologies and reengineering processes, we combine exceptional levels of innovation with world-class client service.

Our division designs and develops the systems, software and solutions that make millisecond transaction times cost-effective and reliable. Every second, we face the technological and logistical challenges implicit in growth, market change and constant competition.

Position Overview
The Client Analyst will support the achievement of Client Management objectives and implementation plans and work closely with Service Operations teams to ensure client satisfaction. Their focus is on supporting the development and maintenance of effective relationships with their external/internal client group and internal partner functions. They are responsible for supporting the identification of new business opportunities and product penetration opportunities within the existing client base, for supporting client liaison and contributing to client satisfaction. The Client Analyst creates reports for clients, providing insight and information to assist them in managing and developing their business

Responsibilities
The successful candidate will be responsible for the stability of our trading environment , outage management, post deployment checkouts and acting as a senior mentor / provide guidance to more junior members of the team located in the UK.

The responsibilities include:

• Supports the development of proposals and delivery of initiatives, in collaboration with clients and colleagues, for new implementation projects, to ensure effective implementation and client satisfaction.
• Develops and maintains productive working relationships with external clients and internal clients across both RTB and CTB functions. Builds and maintains an understanding of the client’s current issues to inform the implementation of product/service strategies that will meet client needs and the Bank’s strategic direction.
• Builds and maintains productive relationships with internal and external partners.
• Supports the implementation of business change solutions, including Product and Division-wide initiatives. Supports new product/service development, process and performance improvement initiatives to deliver industrialised solutions and client optionality.
• Supports new business initiatives, new market opportunities, new client groups, new business and vendor initiatives and any regulatory changes.
• Supports the development of SLAs, KPIs and KRIs, front to back across the business, benchmarking activities and performance monitoring against agreed metrics. Provides regular and ad hoc Management Information (MI), analysis and insight.
• Supports the wider team to identify continuous improvement initiatives that deliver both incremental and step change in performance.
• Highlights operational, regulatory and other risks to the Client Director/Manager. Liaises with the client and actively participates in problem resolution to ensure client satisfaction with the outcome.
• Outage Management, detailed troubleshooting, hands on work, escalation to appropriate specialist teams (SAs, Network people, software vendor, exchange)
• Ensuring that RFB checks are done prior to market open
• Making sure that post deployment sanity checks are being done by the team
• Identify root cause for outages and process improvement (write scripts, drive change to ensure outages don’t repeat themselves)
• Coordinate and execute DR tests periodically
• Point of contact for all internal audit issues related to exchanges and trading systems in their country / region.
• Hosts a regionalised ETS stability meeting for in depth post mortems
• Identification of bugs and escalating to the appropriate development team along with evidence (log files, etc)
• Work with Production Management to ensure periodic failover testing
• Ensuring that proper monitoring is in place and work to plug any gaps in monitoring
• Ensuring that high standards are maintained around management of our trading plant and how we handle outages, that we have a timely resolution, etc.
• There will also be some light project based work, focussed mainly on ensuring that support / monitoring gaps are plugged, DR tests happen regularly, and that we understand when bug fixes will be rolled out into the environment (and ensure that the teams responsible for that get bug fixes deployed in a timely manner)
• Gathering metrics, reporting on statistics for their region and presenting a picture of the stability of the environments in their region to senior management
• Measurement and monitoring of capacity within our environment
• In depth analysis of log files

Requirements
• Must have at least 3-5 years of experience managing a team of 5-10 staff
• Experience in supporting client management activities and liaising with clients at director and MD level
• Experience in one or more relevant technical area.
• Experience supporting the client interface aspects of implementation projects.
• Able to work in virtual, global teams in a matrix organisation.
• Good relationship, analytical, problem solving, financial management and presentation skills.
• Good communication skills, fluent in English (written and verbal) and local languages if necessary.
• Ability to work in a fast-paced business environment.
• Exposure to a range of client groups and business challenges.
• Solid understanding of the Windows server platform
• Solid understanding of the Unix / Linux server platform
• Solid understanding of networking – DMZs, Unicast / Multicast
• Experience with release / deployment management solutions such as Perforce
• Strong analytical mindset
• Must be able to demonstrate excellent problem solving abilities, and be able to think quickly on their feet
• Experience working on a trading floor is a plus
• Detailed knowledge of 3 or more of the following exchanges: LIFFE, EUREX, IDEM, MEFF, ICE, CME, TSE, HKFE, ISE, Montreal
• 3+ years in the financial industry – focused on electronic trading
• Strong communication skills - with experience communicating to front office staff
• Working on large projects / programs (covering many regions / many business areas)
• Specific exchange experience – to be listed by region.
• In depth knowledge and hands on experience with at least one of the following ISV platforms: ORC, OTL, ION, TT, FastTrack, GL or an internally developed equivalent.

About the Rewards you can expect
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

See more at db.com/careers