Group Technology & Operations – Operations Analyst, HR (Up to Associate) recruitment
About Deutsche Bank
A Passion to Perform. It’s what drives us. More than a claim, this describes the way we do business. We’re committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
About Group Technology Operations
The strength of technology and operations is present in everything we achieve. Delivering tailored information technology and seamless transaction solutions is essential to Deutsche Bank's global resilience. Pioneering technologies and reengineering processes, we combine exceptional levels of innovation with world-class client service.
Our division designs and develops the systems, software and solutions that make millisecond transaction times cost-effective and reliable. Every second, we face the technological and logistical challenges implicit in growth, market change and constant competition.
Position Overview
The Operations Analyst undertakes the processing of transactions, events or data processing within a functional team.
This role forms an integral part of the HR solutions operations team in Singapore. Management of the day to day administration including invoicing activities and booking of relevant accruals. The role has a strong linkage to group finance and will require a close working relationship with both the HR and finance teams.
Ideally the candidate should have some background in finance or accounting as well as an advanced skill set in the MS office suite of products.
Key aspects of the role will also involve documentation of KOPs,maintenance of Business Continuity procedures for the HRS group and active project participation.
Responsibilities
• Identify additional administrative functions that could be incorporated into the team on an ongoing basis, preparing and presenting the As Is and To Be processes with recommendations
• Processing of all vendor invoices, purchase orders and associated follow up
• Customer and service orientation with strong focus on process orientation
• Strong follow-through and ownership over closure of issues
• Sensitivity to SLA driven approach , accountability based work ethic
• Work with HRS management on further streamlining and process improvement including reduction in manual processes
• Participate in various HRS projects and initiatives
• Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility
• Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures
• Provides input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends
• Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• Uses knowledge and experience from own area of responsibility to inform the design and implementation of strategies to eliminate waste and improve efficiency and performance of existing processes and reports
• Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement
Requirements
• Experience in Operations
• Developed leadership capabilities
• Ability to communicate professionally and effectively, at all levels, both face to face and via telephone and email
• Excellent organisation/prioritization
• Attention to detail
• Ability to multi-task
• Work well under pressure
• Anticipate needs; demonstrate initiative and proactiveness
• Ability to work and use discretion with confidential information
• Advanced Excel / Word / Powerpoint
About the Rewards you can expect
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, color, sexual orientation or disability.
See more at db.com/careers