Group Technology & Operations – Service Management Analyst, Identity Access Managemenrt (Up to VP) recruitment
About Deutsche Bank
A Passion to Perform. It’s what drives us. More than a claim, this describes the way we do business. We’re committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
Group Technology Operations overview
The strength of technology and operations is present in everything we achieve. Delivering tailored information technology and seamless transaction solutions is essential to Deutsche Bank's global resilience. Pioneering technologies and reengineering processes, we combine exceptional levels of innovation with world-class client service.
Our division designs and develops the systems, software and solutions that make millisecond transaction times cost-effective and reliable. Every second, we face the technological and logistical challenges implicit in growth, market change and constant competition.
Position Overview
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the production environment.
The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
The main tasks of the Service Management Analyst are: monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts, and preparing reports and meetings.
The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
• Provide management supervision of support staff. • Identify gaps in current processes. • Document processes undertaken and proposed enhancements to those processes. • Develop and deploy enhanced identity access management processes. • Coordinate with various technology silos on a global basis to deliver consistent services to clients.
Responsibilities
• Develop a good understanding of the activities required to execute Service Management functions.
• Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
• Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.
• Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
• Collect, interpret and respond to changes in production data, as appropriate.
• Track the implementation of resolution tasks.
• Provide regular and reliable reporting of relevant data to meet management requirements.
• Understand thoroughly the end to end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).
• Maintain an end to end view of the application and infrastructure landscape.
• Provide feedback and communicates results to stakeholders.
• Provide input and contribute in Service Management related audits.
• Engage with other Service Management groups to understand business requirements
• Perform review of specifications.
• Collect, analyse and produce metrics on process data for KPIs to find out improvements.
• Identify risks and issues related to the area.
• Provide governance to ensure appropriate planning and reporting.
Areas of Specialty
The Service Management Analyst with focus on Service Operations will be responsible for undertaking Service Operation support activities including run book, incident and problem resolution where these have been assigned.
Area of Specific Tasks
• Undertake start of day, intra-day, end of day and end of period procedures as defined in the Service Operations run book to ensure that production configuration items deliver required services
• Ensure familiarity with the applications, tools, feeds, data, batch files etc that are being managed and / or supported
• Maintain a thorough understanding, sufficient to meet target Service Level Agreements, of the knowledge required to provide effective technical support (including understanding of market feeds, reference data problems, batch processes, system interfaces, business rules etc)
• Derive and apply strategies for resolving and solving application incidents/problems. Apply business and required technical skill sets to resolve issue promptly and accurately. Seek early advice where appropriate.
• Test both in-house and vendor applications. Display experience and understanding of all aspects relating to support and testing – test environment set-up, test data, test scripts
Requirements
• Minimum four years of experience in Identity Access Management.
• Clear familiarity with authentication and permissioning technologies such as NIS and Active Directory.
• Experience administering identities on in-house developed and out-of-the-box vendor products for Banking and Finance applications.
• Identity Access Management project management skills.
• Good understanding of technology platforms, most importantly on Active Directory and UNIX.
• Good understanding of Identity Management controls and processes.
• Good Excel Skills.
• VBA programming experience beneficial.
• Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• Good Chinese language reading and writing skills.
• Good Japanese language reading and writing skills.
• ITIL V3 certification beneficial.
• PMP Certification beneficial.
About the Rewards you can expect
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
See more at www.db.com/careers