GS – Client Services Representative, Senior Associate recruitment

Our Company

State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $21.807 trillion in assets under custody and administration and $1.866 trillion in assets under management at December 31, 2011, State Street operates in 29 countries and more than 100 geographic markets and employs 29,740 worldwide. For more information, visit State Street’s web site at www.statestreet.com

Promoting a culture of excellence

With more than 29,000 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.

We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you.

We encourage you to explore the possibilities that a career at State Street can offer you.

State Street is committed to embracing diversity and inclusion in the workplace.

Senior Associate – GS Client Operations (Client Service)

Core
• Exhibits highly detailed understanding and execution of all A1/A2 tasks and functions
• Assist with general organisation of team
• Cover for line manager during absence, on non staffing matters
• Set and maintain high standards within team
• Provide coaching and support to team members
• Ensure deadlines/deliverables are met
• Identify and implement process enhancements
• Ensure timely and accurate completion of team checklists and QC as required
• Work independently on highly complex issues/clients
• Regularly contribute to projects impacting the wider group
• Provide performance feedback to manager on staff
• Run or participate in client meetings/conf calls
• Demonstrates clear leadership potential and/or product expertise
• Actively participate in appraisal process by completing self appraisal and suggesting appropriate development goals
• Promote and implement training and development activity for individuals and the team
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries and problems within agreed deadlines
• Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact the quality of service being provided
• Take responsibility for personal development and training

Client Service Specific
• Ability to manage day to day workflow of the team
• Coordinate deliverables to clients in line with SLA
• Enhance service delivery offering to clients
• Develop and review procedures
• Support billing process
• Assist Officer with various internal control Reports

Skills/Experience
• Proven track record in delivering exemplary client service
• Highly detailed knowledge of custody and/or fund accounting
• Detailed knowledge of international markets and settlement
• Strong understanding of other State Street products (lending, performance etc)
• Very familiar with service requirements of multiple client types
• IAQ qualified preferred

State Street Job ID: 62687

Location: Edinburgh

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