GSAM, European Shareholder Services, Investor Services – Analyst recruitment

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in London, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world.

The purpose of the European Shareholder Services team is to provide World Class Client Servicing to Investors in the GSAM Offshore Funds and to assist the GSAM Sales force in their Global Funds distribution effort.

The role consists of being a member of the Offshore Funds European Shareholder Services team providing excellent Client Service to clients from all Non-US regions (EMEA and Asia ex. Japan) in relation to the Goldman Sachs Offshore Funds. The role will require being pro-active in supporting ongoing client needs, identifying Client Service enhancements and evolving these ideas into implementation or making recommendations to Management. The role also involves working closely with the various Distribution Channels and other departments within the firm to improve the overall Client Experience. Improving the efficiencies within the team, as well as day to day client trade order and query handling are also priorities.

Primary Responsibilities
•Working closely with our regional sales teams and our internal distribution services teams to contribute to the GSAM Funds distribution effort
•Responding to daily incoming calls and queries from internal and external clients / custodians regarding our Offshore Funds range of products.
•Onboarding new clients in line with internal AML and Compliance procedures
•Ensuring regulatory and company compliance standards are met in relation to account management
•Researching and understanding the business requirements of the various regions where GSAM Offshore Funds are distributed and communicating this back for implementation. Pro-actively identifying enhancements for the clients and communicating these internally
•Escalating and managing sensitive client issues to Sales Marketing, Compliance, Legal and Senior Management
•Automating various functions within the team and identifying ways to make processes more efficient

Experience Required

•A minimum of three to four years business/financial industry experience in Asset Management and exposure to dealing in funds domiciled in different regions and currencies is important
•Knowledge of Offshore Funds administration and Compliance standards
•Client call and query handling skills.
•Proven ability to be able to build strong relationship with business management, external vendors and internal clients alike
•Experience in working with cross border distribution
•Knowledge of Anti-Money Laundering / KYC standards
•IMC or similar qualification an advantage. 
•Fluency in Italian required.  Additional European Languages would also be an advantage (in particular Spanish, French, Dutch or German)
•Must work well in a team but also exhibit strong leadership capabilities in order to help drive solutions to complex issues
•Must have excellent communication skills – both written and oral – having the ability to explain intricate issues to colleagues and the business in such a manner that each can understand
•Attention to detail but also have the ability to see the bigger picture and manage competing priorities
•Positive “can do” attitude. Will be expected to manage individuals and also assist in the “day-to-day” work
•Strong analytical and organisational skills

Goldman Sachs is an equal opportunities employer and is committed to the principle of diversity. Goldman Sachs conducts background checks on individuals offered employment with the firm and employment with Goldman Sachs is conditional upon individuals successfully completing those checks.  As part of the background check process, Goldman Sachs may need to obtain a record of disclosable criminal convictions from a government agency such as the Criminal Records Bureau. The firm has adopted policies on the recruitment of ex-offenders and on the retention, storage and disposal of criminal record information which are available on request.