Hardware Engineer Needed for great company! up to 80k! Job in San Francisco, California US
Hardware Engineer Needed for great company! up to 80k!
Job Description: The Hardware Engineer role in Level 3 Support Our L3 Support team works as an integral part of the Customer Support group and operates to the same world class standards as all the engineering teams. The team works with our L1/L2 Customer Support Engineers to answer questions from our customers across the world about our products, analyze operational issues, and fix defects. The team also works closely with our Operations group to deal with issues found during new equipment builds. The Hardware Engineer in the L3 Support team will work primarily on diagnosing and fixing hardware problems reported either by Operations or by our customers via the L1/L2 organization. They will on occasion interact directly with customers and suppliers. Responsibilities The successful candidate will immediately join the L3 Support team, working in our office in San Francisco, CA. After an initial training period, they will work on a variety of issues, ranging from relatively simple questions to more esoteric problems that require ingenuity and persistence to diagnose and resolve. Hardware issues involve a variety of platforms and ancillary devices. The successful candidate will be responsible for diagnosing and resolving a cross-section of these issues and, where possible, taking steps to ensure that they can be avoided in future by updating processes and documentation. We believe firmly in hands-on training, so the successful candidate will very quickly find themselves working directly on real issues, the resolution of which is vital both to the efficiency of our Operations group and to our customers businesses. Qualifications/experience We are looking for someone who has all of the following. A Bachelors degree in Computer Science or Electrical Engineering (or similar). A good working knowledge of carrier-grade computer hardware and experience of diagnosing system-level problems with such hardware. Ideally, a familiarity with Linux and Solaris operating systems. An aptitude for understanding and solving complex problems, and a knack for getting to the bottom of things. Energy, enthusiasm, versatility and creativity, coupled with a desire to do things well. Excellent communication and interpersonal skills. Package Our packages are above the normal range to ensure that we attract candidates of exceptional quality. For this position, we are offering a competitive starting package of $80,000 - $120,000, depending on experience. We are an equal employment opportunity employer. You can view all of our jobs online at http://www.appleone.com/?sc=11id=665799