Hardware Support Engineer Job in Columbia, Maryland US
Sourcefire, Inc is a world leader in Cyber Security. Today, the names Sourcefire and Snort have grown synonymous with innovation and Cyber Security. Sourcefire is a dynamic environment that inspires employees to create opportunities by honing their talents and skills every day. Employees are self-motivated, results driven and engaged. We recognize and reward quality results and commitment to our company's purposes and principles. This position will repair and reimage servers, provide customer support in the replacement of failed hardware.
Additional Responsibilities include:
- Undertake specifically assigned projects
- Perform other tasks as may be assigned
- Back-up for Operations Analysis on administration regarding Advanced Replacements..
Responsibilities:
- Wipe, image and license servers.
- Do testing and analyze anomalies.
- Do light integration and repair of servers.
- Provide critical feedback data on failed units.
- Maintain clean organized lab environment.
- Collaborate with integrators on process and problems.
- Collaborate with Supply Quality manager on RMA units.
- Provide customer service at the point of advanced replacement.
- Coordinate with Technical Support on advanced replacements.
- Research Support cases and document details of the replacement activity.
Qualifications:
- Self starter with initiative and independent judgment.
- Must have technical knowledge of computer components and hardware.
- Ability to work independently and as part of a team is critical.
- Excellent organization and communication skills.
- Proficient in the use of Microsoft Office, Excel and Word.
- Knowledge working with linux, both with the CLI and GUI.
- Requires minimum of 5 years work experience in a comparable position.
- Able to lift 50 lbs.
