Head – Operational Support Department

 Working for an award winning UAE Bank, headquartered in the UAE, and reporting to the Head of Operations, your responsibilities will be as follows:

Main Tasks Responsibilities

Cash Management

•  Oversee management of Bank’s cash and ATM Network downtime

•  Explore areas for improvement of services, cost reduction and risk mitigation

•  Ensure vendors meet their SLAs

IPO

•  Meet with Lead Managers / Heads of Business Units to understand requirements, time scales etc. for upcoming IPOs and ensure successful completion of all processes and reconciliation

Policies

•  Ensure availability of updated Policies for operations related areas in branches / departments and guide staff in preparation, review and revision

•  Assist in review of Policies / SOPs relating to Operational areas

•  Review and improve / update forms / documents relating to operational areas

Data Clean Up

•  Develop strategy in consultation with various business units to identify areas for improvement of customer / account data

•  Standardise business rules for capturing customer data and implement dashboards for monitoring

•  Evaluate data cleansing tools to be deployed to cleanse existing data

•  Initiate action to identify and clean operational data fields with bad data

Business Continuity

•  Coordinate with departments to develop Business Continuity Management plans

•  Coordinate to arrange alternate sites for handling critical business processes during a crisis

•  Periodically Test and Evaluate BCM plans and update as required

Risk Controls

•  Develop a mechanism to monitor activity and enquiries into staff accounts 

•  Manage Risk Control Testing process for departments based on the Risk Control Self Assessment for the relevant departments.

•  Initiate action to mitigate identified risks

Process Improvement

•  Review processes at branches / operational departments and recommend / implement improvements

Others

•  Initiate measures to develop and improve quality of staff

•  Initiate measures for overall improvement of staff satisfaction / involvement

•  Provide guidance to branches / departments on operational / regulatory issues

Document Control

Ensure that Users have easy access to documents issued by the Bank and routed through the DCMS and all such documents are version controlled

 REQUIREMENTS: