Head – End User Platform recruitment

•  Managing End User Support User Access Management teams in Singapore

•  Helping managers in their relationship with our main provider

•  Defining, enhancing and deploying ITIL processes

•  Continously improving technical (Quality of Service) and financial performance of the

Department

•  Managing the budget for his department

•  Leading all negotiations with his department providers

•  Overseeing the IT production operation processes

•  Ensure planned KPI’s efficiency and performance are met or exceeded

•  Ensure that the IT Production is cost effective

•  Implement and drive continuous improvement activities through implementation of

change management process

•  Ensure coaching and development of resources to meet objectives.