Head of Catalog Quality Operations and Audit Job in Seattle, Washington US
Head of Catalog Quality Operations and Audit
Head of Catalog Quality and Audit The Catalog Quality organization drives continuous improvement in the accuracy and completeness of Amazon.com product catalog data, in order to directly improve the shopping experience for Amazon?s customers. We focus on the data which matters most to customers; we build high-leverage software systems which greatly extend the reach of human judgments; and we devote much effort to measuring and improving the results. As an Head of Catalog Quality and Audit, you will design and execute ongoing programs of experimentation and study which inform each of these efforts. You will work closely with software engineers to create innovative randomized experiments within the constraints of production software systems. You will seek out hidden and valuable correlations between the easily-measurable and the hard-to-quantify, within immense volumes of real-world data. You will formulate quantitative metrics which help us track progress, then devise creative measurement and audit solutions which allow us to generate those metrics consistently and reliably with minimal cost and human effort. You will provide input into business and technical direction, steering broader solutions in support of these objectives. This role is expected to push the boundaries of measurability without sacrificing rigor and quality. The ideal candidate is a Technical Operations or Process Engineering expert with solid statistics or analytics background in applied operations research, experimental design or related domains. In managing the team, this person is responsible for: Developing a vision and direction for catalog audits and customer input into Catalog Quality Measuring and driving continuous improvement to the global Catalog Ops team?s performance Owning the Catalog audit program and investigating new ways to scale audits, making them less expensive and more reliable over time Providing metrics and visibility into the quality and impact of the team, specifically regarding the GFIX and audit programs Driving key data quality improvements projects and measuring their impact on the customer experience Developing within the team a culture of passion for quality and innovative thinking Acting as ?the voice of the customer? by representing and championing the desires of customers wanting to improve the catalog and their online shopping experiences Working cross-functionally to drive improvements to tools and systems impacting catalog quality and make them more accessible to internal users and customers Managing the efficient allocation of workflow to enable staff to meet SLAs and team productivity and accuracy benchmarks Identifying and implementing contact reduction techniques Identifying and driving continuous process improvements initiatives across key business processes to achieve higher quality, lower cost and save time/resources Leading research into high-level data quality problems and escalations Effective and impactful performance and career management of Ops Managers, Technical Leads and IDQ Ops Specialists across NA, UK, DE, FR, JP and IN org