Head of Collection
Reporting to the Chief Operating Officer, you will lead all collection and litigation activities, including
Job Responsibilities:
- lead and manage a team to ensure a smooth working relationship with the lines of business and achieve targeted goals
- assist senior management to formulate and interpret policies, goals setting, and identify areas of improvement on the efficiency and productivity of collections
- recommend strategies to improve customer experience and reduce delinquency for assigned accounts
- ensure that both the notices of intent and foreclosure referral process is performed timely and in accordance with state guidelines
- coordinate annual budget and resource drives with Finance department to manage capacity planning and forecasting models
- monitor and evaluate departmental performance against goals
Key Requirements:
- degree holder in related business field
- minimum 10 years of working experience in retail collection
- possess knowledge of capacity planning and experience in volume forecasting is preferred
- strong command in both spoken and written English and Bahasa Melayu
- this position is only open to Malaysian passport holder/permanent resident in Malaysia
About the company:
This company is much more than financial services and is anything but traditional. They strive to be a borderless bank, uniting people from different backgrounds to work together in a dynamic environment. With Malaysia’s increasing role as an Islamic finance hub, career progression opportunities are outstanding.
If you would like to apply for the role of Head of Collection or find out more, please contact JaeLee at Robert Walters on jaelee.phu@robertwalters.com.my or call +6(0) 32380 8738 quoting the reference 636580.
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