Head Of Domain Support recruitment

Education/Experience Requirements:

-Bachelor’s degree in Computer Science, MIS, Engineering, Telecommunications, Business Administration or a related technical field.

-A minimum of 6 years of experience in the field of Domain Administation.

-Microsoft Certified.

Essential Duties Responsibilities by Dimensions:

A.Shareholder Financial:

-Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards.

-Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group.

B.Customer (Internal External):

-Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers.

-Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance.

-Oversee administrators and consultants as needed.

-Consult with Program Directors and Management Team to create efficient work flow.

C.Internal (Processes, Products, Regulatory):

-Standardize practices and procedures based on a best practice methodology.

-Specify hardware and software solutions for Division users.

-Install components; analyze problems; diagnoses and repairs systems.

-Work with management to plan development of computer infrastructure

-Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components.

-Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner.

-Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget.

-Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks.

-Assist in the overall recruitment process of the individual resources in his areas of responsibility.

-Research and recommend current and new products and standards.

-Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown.

-Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group.

-Participate in meeting ad-hoc requirements as and when required.

-Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned.

-Work with Domain Administrators to implement new hardware and applications.

-Administration of all Servers (DC, DR, Branches, and Departmental Server).

-Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.

-Maintain maximum system up time for maximum end-user productivity.

-Apply software patches / upgrades and respond to user requests as needed.

-Diagnose problems with hardware (Server) and Operating Systems.

-Repair or upgrade Servers.

-Perform pro-active maintenance on all Domain computing equipments.

D.Learning Knowledge:

-Create and implement end-user training for all program staff and managers.

-Possess a superior understanding of IT tools, techniques and methods.

-Identify related areas for professional development of self and all direct reports, and act to enhance professional development of self and others.

-Hold meetings with direct reports and assess their performance as well as department’s overall performance on a regular basis.

-Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the individual teams comprising the Department.

E.Other:

-Ensure high standards of confidentiality exist to safeguard important and sensitive information.