Head of Program Services recruitment

Head of Program Services - EMEA - Global Investment Bank - Canary Wharf - £140k - £160k

Job Description

The Office of IT Strategy at this Global Investment bank is currently seeking an individual for the EMEA Regional Head of IT Program Services. To be considered for this role you MUST have a mixture of working for a tier one consultancy and Investment Banking experience.

Overall Mandate

Reporting into the Global Head of IT program Services, this role will have responsibility to:

*Lead the Regional EMEA IT in-house program services organisation, supporting the long-term success of the Bank by providing high quality IT-wide project management and PMO services based on best practices for strategic business and IT initiatives
*Ensure the EMEA Regional Program Services organisation is aligned with the overall business direction of the Global Office of IT Strategy
*Partner with the Regional CIO and provide insight into regional project portfolio
*Partner with the divisional Office of IT Strategy leads in the implementation of the Results Management Office concept.
*Take a senior and active role within the regional project management job family.

Responsibilities:

*Actively manage Regional in-house project management portfolio (both on behalf of the CIO and his direct reports) and ensure cost-effective and timely delivery on agreed projects
*Engage key Regional IT Stakeholders to market the IT Program Services/PMO group and identify project demand
*Build and retain a high performing regional team of senior program managers and program support staff to meet client demand. Re-enforce the global culture of excellence, development and mentoring throughout the group. Foster collaborative environment for team to provide best-in-class solutions
*Establish and continuously improve program management standards, tools and methods
*Implement best practice methodologies within the EMEA region.
*Collaborate with global peers to ensure consistent approach and solutions
*Improve transparency and objectivity of reporting into complex initiatives, with a focus on business interdependencies and benefits tracking and realisation
*Manage regional resources and act as an escalation point for issue resolution, negotiation, and influencing
*Manage team by applying a strict performance management system based on up-or-out (meaning internal mobility)
*Build and maintain trust-based and professional relationships with the most senior IT leadership team, act as sparring partner for top IT management
*Evaluate and adhere to utilization, client satisfaction and budget targets
*Participate in regional management activities, such as job family initiatives and community building events.

Control tasks for region

*Project delivery according to plan
*Services charging according to consumption and budget
*Fair allocation of resources
*Resource utilization, client satisfaction and budget control
*Compliance to all program and line management controls
*Appropriate control of use of external providers.

Decision-making powers

*Staffing decision based on skills and availability of resources
*Line Management responsibilities including hiring, talent management, training and development within overall HR framework

Skills and Attributes

*Banking industry expertise and management consulting background are a must
*University degree, ideally a technical background with additional business education (e.g. MBA)
*Extensive experience in IT management with a proven large scale project delivery track record (multi-year, $10MM+ budget), and experience working with top managers of a large global enterprise
*High degree of business knowledge of investment banking, capital markets or wealth management
*Strong content leader and problem solver with the ability to perform in politically difficult situations
*Change agent, willing and able to constructively challenge senior management and support improvements
*Excellent people skills (development, coaching, interacting with difficult persons)
*Ability to develop senior relationships and be seen as a trusted advisor to all key stakeholders
*Exceptional oral and written communications skills