Head of Risk Management recruitment

To assist with developing and producing new business both regionally and internationally including, but not limited to, by way of responding to tenders and/or reviewing prospective client’s insurance programmes.

To pro-actively drive the establishment of a Risk Management practice to provide risk services to clients.

To provide specialist input to the internal Risk Management process and practice and thus enable development and improvement to Best Business Practices/Business Operations.

  Key Accountabilities Account Strategy

Develop overall account strategies, plan and co-ordinate renewal strategies.

 and direct activities for existing clients

Produce strategy/proposals for new clients including review of programme, analyse data and produce reports/presentations making recommendations for change

Marketing/Business Development

Actively develop new risk consultancy and insurance business and grow existing business

Placing Strategy and Supervision

Determine the optimum strategy and structure for placing a risk. Market, monitor, supervise and guide placements on a day-to-day basis from start to finish.

Account Servicing and Development

Manage client requirements and expectations in accordance with the terms of appointment.

Account Profitability

Achieve optimum profitability on individual client accounts

Account Reporting

Monitor and report developments, trends and any issues in client relationships.

Client Education

Educate clients and manage their expectations through market, insurance and sector briefings.

File Management

Set-up, co-ordinate and manage client and placement records

Competence Indicators

• Develops an insurance programme to meet the client’s needs and preferences with a placing structure that is appropriate to the client’s operations; exposures and risk transfer goals

• Ensures all placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual and Market Reform

• Ensures placement submissions are in accordance with Contract Certainty Code of Practice

• Ensures market presentations secure best possible terms for the client, with full material disclosure

• Manages client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage business growth

• Optimises account profitability through client negotiation, efficient use of resources and account development.

• Manages client expectations and requirements in terms of risk management consulting

• Ensures agreed payment terms, Premium Payment Warranties (PPW) etc are met through credit control 

• Responds timely and accurately to client and underwriter queries.

• Ensures clients receive a quality of service that adds value.

• Receives no justified client complaints over provision of service

• Investigates and resolves complaints and service failures

• Achieves retention targets through planned and coordinated account renewal process

• Identifies and develops opportunities for account development to meet the client’s requirements

• Ensures that correspondence, documents, statistics etc are retained on file in accordance with BPM and internal procedures

• Prepares monthly Divisional Management Information (MI) to accurately report brokerage and fees, renewal lists/progress, late signings etc

• Ensures financial/document checks and approval comply with requirements of the Authorised Signatory List.

• Maintains confidentiality in systems and procedures

Desirable Experience

Local and international market experience in either broking or underwriting; account servicing with exposure to large international corporations; technical insurance and business production.  Exposure to working with businesses to manage risk exposures including holding risk identification workshops and producing risk registers

Generic Knowledge and Skills

Market and industry structure and operation, including regulation and market reform

Lloyd’s Introductory Test, or equivalent experience

Technicaly sound in  insurance market practices and procedures,

Qualified  in insurance to ACII (or equivalent in other territories), and qualified in risk management ( e.g.member of the Institute of Risk Management)

Sector specific risks and insurance products/solutions

Understand procedures for risk identification, analysis and control

Slip drafting and Approval

Negotiation skills

Well developed verbal and written communication

Client servicing and account development experience

IT literacy in Word, Outlook and Excel

Relationship management

Planning and organising

Good time management and prioritisation