Head of Service Control, Banking
In particular this role involves managing the service control function and maintaining the existing BSI accreditations (ISO 9001:2008, TickIT and ISO 27001:2005): planning for and gaining the ISO 20000 accreditation, and being the IT coordinator for IT related internal and external audits, including SOX BSI audits.
Key Responsibilities:
• Maintain improve Service Control standards, processes and procedures.
• Manage a continuous review programme.
• Maintain and improve IT staff awareness of ITIL concepts, ISO processes and best practise.
• Perform Gap analysis of the existing processes and procedures and ISO 20000 requirements, prepare a plan to move to the ISO 20000 standards, gain ISO 20000 accreditation in an agreed timescale and then maintain and continue to review and improve the processes and procedures.
• Take proactive measures to avoid and IT audit issues.
Key Skills Required Essential
• Can demonstrate experience in a service control, quality assurance, audit environment.
• Knowledge and experience of implementing/adhering to ISO 9001:2008 ITIL standards.
• ISO 20000 standard awareness implementation experience.
• Knowledge experience of audit processes including SOX working with external auditors.
• Can articulate ideas into action.
• Self motivates, self-starter who can work in a complex environment.
• Good trouble shooting skills, with the ability to turn issues into opportunities and implement practical solutions.
Desirable Skills
• Working experience within a financial institution.
• ISO 27001 standard awareness/training/experience.
• Project Management experience.
• Team Management experience.
Leave a Reply
You must be logged in to post a comment.