Head of Total Quality Management recruitment
He will be also responsible for the execution of large projects. Furthermore, he will be responsible to develop and roll out Lean/ Six Sigma/ Change Management standards and methodology within QNB Qatar
Essential Duties Responsibilities by Dimensions:
A.Shareholder Financial:
-Oversee, manage and deliver on the initiation, execution and implementation of operational excellence, reengineering and end-to-end process improvement initiatives across business and support divisions within QNB Qatar
-Develop and deploy Lean/ Six Sigma/ Change Management standards and the process improvement methodology within QNB Qatar
-Develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
B.Customer (Internal External):
-Serve as a catalyst for change and senior level Six Sigma Consultant within the organization
-Act as a knowledge hub for Six Sigma within QNB Qatar and ensure relevant training and coaching on the methodology to designated multiplicators within the organization
-Plan and manage operational excellence, reengineering and end-to-end process improvement initiatives with a focus on customer orientation, service and service quality
-Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions and
-Ensure training and coaching of others in applying Six Sigma and process reengineering methodology
-Assist in creating awareness within QNB Qatar for client orientation, quality and efficiency
-Establish and maintain strong working relationships across all business and support units within QNB Qatar with regards to operational excellence, reengineering and end-to-end process improvement initiatives as well as with regards to Lean/ Six Sigma tools
-Ensure the transfer of new solutions or processes into ongoing operations within QNB Qatar
C.Internal (Processes, Products, Regulatory):
-Interact with AGM Strategy to obtain new process improvement mandates and participate in project idea generation, selection and scoping
-Support the business and support divisions in successfully managing and leading the implementation of strategic initiatives
-Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
-Manage multiple projects or programs and/ or assume the role of leading a larger projects
-Direct and control all work performed within the project framework of the DMAIC phases
-Ensure projects remain on-time, on-budget and deliver expected results
-Ensure industry best practices and standards within the execution of process improvement assignments
-Evaluate data and trends to identify improvement opportunities and associated issues and risks and perform statistical process analyses
-Provide expert advice, input and guidance to process improvement teams regarding change management, process re-design strategies, performance improvement toolsets (especially those of Six Sigma and Lean), and technical expertise, such as statistical process control and data analysis
-Coach internal process improvement teams to further refine and develop Lean/ Six Sigma tools within QNB Qatar to improve the quality and service
-Participate in the deployment of other performance improvement methodologies
-Responsible for performance reviews and day-to-day activities of Black Belts
D.Learning Knowledge:
-Identify related areas for professional self-development. Ensure the provision of relevant guidance, direction and training to subordinates to develop and enhance their skills
-Assess performance of direct reports and provide regular feedback on their development
-Defines further training needs required and is responsible for career development of his subordinates
E.Other:
-Ensure high standards of confidentiality to safeguard commercially sensitive information
Education/Experience Requirements:
-University degree (MBA preferred but not required) from leading academic institution with focus on business administration
-Minimum of 10 years experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
-Strong operational and project management experience
-Experience in directing and managing large projects as well as managing change
-Certified Six Sigma Master Black Belt with minimum of 5 years experience and technical mastery
-Demonstrated track record using Six Sigma Methodology principles and practices
-Minimum of two years experience as lead instructor to train Black Belts and/ or Green Belts
-Experience in coaching a minimum of five Six Sigma projects from initiation to closure
-Demonstrated career development, progress, and excellent team leadership skills and potential
-Strong knowledge of financial services from an operational and support perspective
Required Special Skills:
-Excellent oral and written communication skills in English (Arabic is an asset)
-Excellent analytical, conceptual and problem solving skills
-Result oriented with a demonstrated experience of balancing multiple tasks and priorities
-Strong project management, interpersonal, and change management skills
-Strong strategic business perspective with a significant degree of customer sensitivity/ acumen
-Leadership skills and adaptability to motivate, drive and lead teams
-Ability to view the “big picture” and the “way it could be”
-Ability to handle tight deadlines, work well under pressure and get things
-Experience in collaborating and communicating effectively with various different hierarchy levels across the organization
-Ability to work in a relatively unstructured, project-based and multi-cultural environment
-Proficiency in all standard business software applications, office communication tools and technologies with expert skills in MS Excel and Powerpoint
-Proficiency in financial analysis, modeling and business case development
-Mathematical and advanced statistical skills required
Operating Environment/ Location:
-Located in Qatar with visits to domestic and overseas entities, as and when required/ considered necessary
Framework and Boundaries:
-Group’s overall strategic plan
-Applicable policies and procedures
-Relevant regulatory pronouncements of applicable local and international regulators and related best practices
-Delegated and re-delegated authorities as per the delegation of authority structure
Communications and Working Relationships:
-Direct interaction with the Head of Corporate Planning and Integration and AGM Strategy
-Direct interaction with all business and support divisions within QNB within the frame of operational excellence, reengineering and process improvement initiatives
Supervisory Responsibilities:
-Directly supervises the respective project teams and Black Belts