Head, Remote Banking Operations recruitment

Responsibilities by functions:

Technology and Operation Efficiency/Performance
- Improve and streamline handshakes between technology, operations, processes and policies
- Reduce manual work intensive fulfillment areas for better TATs and rate of errors
- Increase the effectiveness and efficiency of support services to the Remote Channels by bringing different internal and/or external technology service providers
- Bring effective delivery of services for Remote Channels by synchronizing the technology and operations teams
- Engaging Product Development to bring learning and experiences from Operations to enable continuous improvement
- Work with Channels Support teams and Service Management to ensure stability of remote channels.
- Work with Product Design team on critical areas to 'fail proof' or increase monitoring capabilities, with immediate alerts capability, to enable rectifications prior to impacting customers

Governance
- Work with countries Legal Compliance Managers / Departments in ensuring existing Remote Channels applications, operations and processes abide by countries' regulations and internal policies and procedures (SCB corporate requirements)
- Work together with countries Legal Compliance Managers / Departments in communications with country regulators
- Prepare and liaise with internal or external auditors when required
- Track to closure of risk and audit items on Remote Channels
- Develop, review and enforce Minimum control standards for Remote banking and drive continuous improvement of the same.
- Work with group and country team to implement measures that will drive towards exemplary channel governance
- Continue to work with legal, operations and country teams to identify risks and implement appropriate measures that mitigate the same
- Represent Remote Banking in the Channels PGC

Security and Online Fraud
- Work with GIS and Group Fraud to define and implement security response framework
- Work with Group Remote Communications team to detail and proactively manage communication with customers and stakeholders
- Implement mechanisms and regularly monitor risks in the security fraud space, identify and implement solutions for mitigating the same and in reducing fraud and security incidents

Qualifications Skills

- At least 5 years of Remote Channels experience in a financial institution, ecommerce or online environment, with at least 10 years of working experience
- Strong background and work experience in Operations or Governance roles
- Good knowledge and understanding of Online Security and Fraud Prevention
- Excellent communications skills and able to work with an international team in a cross-cultural and geographically dispersed workplace.
- Excellent interpersonal skills and a collaborative management style.
- Ability to challenge and debate issues of importance to the organization and look at situations from several different perspectives
- Persuasive with details and facts
- Delegate responsibilities effectively
- Motivated, able to work independently, proactively and efficiently in a fast paced, changing and diverse environment.