Health Services Manager L Job

Health Services Manager L

Location Auburn, WA;Renton, WA

Security Clearance Required? No Security Clearance Required

about security clearance definitions

Position Description

Responsible for the delivery of on-site occupational health services supporting large manufacturing sites in the Pacific Northwest region ( Auburn, WA, Renton, WA and Portland, OR). Responsible for overall management, coordination and delivery of common, companywide medical services at designated sites, including management of work-related injuries, occupational health examinations, medical restrictions and accommodations, return to work evaluations, fitness for duty, and travel immunizations. Supervises staff including by physicians, nurse practitioners, physician assistants, registered nurses, laboratory technicians and medical assistants. Coordination and partnership with site HR, Workers Compensation, Safety, Leave Management, Legal, and Employee Relations is critical to delivery of services. Reports to the Associate Medical Director. Primary office location in Renton, WA; onsite work required weekly in Auburn, WA, quarterly in Portland, WA, and as needed.
Requires knowledge of occupational health and delivery of on-site occupational services. Requires ability to analyze and manage clinic operations, with a focus on continuous quality improvement. Requires ability to develop common companywide processes and standards with team of company regional medical directors and lead site implementation. Requires knowledge of and focus on medical quality assurance activities, and familiarity with medical information systems. Requires excellent communication skills, strong leadership and people management abilities, teamwork, change management skills, customer focus and ability to partner with customers to meet customer needs; requires budget management and business case development experience, and ability to manage business operations with focus on performance metrics. Requires process/program management skills, and ability to direct implementation of process changes in coordination with multidisciplinary, cross-functional teams and multiple organizations. Occupational medicine experience required; management experience preferred but not required.

Boeing Leadership Attributes

[ + ] Charts the Course
Starts with the customer ends with the customer. Translates strategy into actionable objectives and plans. Communicates clearly at one-on-one and group levels. Conveys sense of purpose and mission that motivates others. Maintains direction, balancing big-picture concern with day-to-day issues.

[ + ] Delivers Results
Keeps his/her promises. Does not rationalize shortfalls and is accountable. Demonstrates strong operational skills. Marshals the other Leadership Attributes in meeting commitments. Capitalizes on unanticipated opportunities and changing circumstances to meet commitments.

[ + ] Finds a Way
Continuously monitors customers and operations to spot issues. Faces reality and adjusts to keep commitments. Models confidence that sees change as opportunities. Uses Boeing complexity as leverage, not an excuse.

[ + ] Inspires Others
Energizes, excites, and motivates others. Creates and models a confident and winning atmosphere. Builds teams whose impact is far greater than the sum of their parts. Inspires in ways that are consistent with Boeing's values. Celebrates success and learns from disappointments. Creates an atmosphere where all see opportunities to stretch, take risks, create, contribute and learn.

[ + ] Lives the Boeing Values
Models, leads and is committed to the Boeing values, principles and business-conduct policies. Earns the trust and respect of all Boeing stakeholders. Ensures effective business, compliance and financial controls. Promotes integrity in all that we do. Demonstrates commitment to and takes advantage of diversity. Creates an environment of respect and inclusion. Does not use abusive or intimidating behavior. Bounds vigorous pursuit of individual and business objectives with overall interest and reputation of the company.

[ + ] Sets High Expectations
Sets high expectations rooted in ensuring competitiveness. Sets high expectations for him/herself first. Has courage to raise the bar continuously/routinely. Holds self and others accountable for continuous improvement. Communicates expectations directly, openly and effectively. Shows people and teams how to reach (acts as a coach).

Competencies

General

[ + ] Building A Successful Team
Works with other middle managers to ensure the purpose and importance of the teams are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives. Works with other middle managers to help clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place. Works with other middle managers to make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with other middle managers and the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

[ + ] Change Management
Encourages team members, fellow middle managers and people throughout the organization to question established work processes or assumptions, ask 'why' until underlying cause is discovered, and involves stakeholders in continuous improvement actions and alternatives. Consistently remains open to ideas offered by others; consistently supports and uses good ideas to solve problems or address issues; proactively recognizes and rewards team members, fellow middle managers and people throughout the organization who make useful changes. Proactively helps team members, fellow middle managers and people throughout the organization overcome resistance to change; shows empathy with people who feel loss as a result of change. Proactively minimizes complexities, contradictions, and paradoxes or reduces their impact on team members, fellow middle managers, people throughout the organization and external customers; clarifies direction and smoothes the process of change.

[ + ] Cross Functional Partnerships
Analyzes the organization and own area to identify key relationships that should be initiated or improved to further the attainment of own area's goals; exchanges information with potential partner areas to clarify partnership benefits and potential problems; collaboratively determines the scope and expectations of the partnership so that both areas' needs can be met; collaboratively determines courses of action to realize mutual goals; facilitates agreement on each partner's responsibilities and needed support; places higher priority on organization's goals than on own area's goals; anticipates effects of own area's actions and decisions on partners; influences direct reports, own manager, and fellow middle managers to support partnership objectives; implements effective means for monitoring and evaluating the partnership process and the attainment of mutual goals.

[ + ] Customer Focus
Provides middle management direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how direct report's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents higher level project information to senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides middle level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; participate in the development of customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback.

[ + ] Decision Making
Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow middle managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

[ + ] Information Monitoring
Proactively determines which processes or areas within own work group and throughout the business unit need to be monitored; identifies what information needs to be obtained. Establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information. Effectively puts in place monitoring systems with minimal interruption for other organizational processes; collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustments to personnel or processes within own work group, with other middle managers and throughout the organization.

[ + ] Managing Conflict
As a middle manager, establishes a clear and compelling rationale for resolving the conflict and communicates the rationale to all involved parties. Collects information from relevant sources to gain a complete understanding the conflict. Objectively views the conflict from all sides. Stays focused on resolving the conflict and avoids personal issues and attacks. Presents and seeks potential solutions or positive courses of action. Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship. Summarizes to ensure that all are aware of agreements and required actions.

Technical

[ + ] Occupational Health Mgmt
Uses advanced knowledge of Boeing's organizations, processes, policies and procedures and products required to effectively perform management functions of the occupation. Uses complete knowledge of the management of workplace injuries, exposures, diseases and applicable legal and regulatory requirements. Applies knowledge of Boeing workplace health issues to identify, develop and lead Boeing Occupational Health policies, practices and procedures.

Basic Qualifications For Consideration

Do you have a current health care license as a registered nurse, nurse practitioner, or physician assistant?

Do you have experience in occupational health?

Typical Education/Experience

Other Job related information

Requires current health care license as a registered nurse, nurse practitioner, or physician assistant, and ability to obtain licensure in Washington state. Experience in occupational health required. Management experience preferred.

Closing Date: 01/13/2012about closing dates

Open all references in tabs: [1 - 3]