Help Desk
Help Desk - Technical Support Specialist
This role is responsible for first level IT Help Desk support for internal Broadview employees. The primary responsibility will be direct communication by phone and email to the internal employees to solve all help desk related issues.
Responsibilities:
- Responsible for assigned HelpDesk tasks / requests to be completed within a reasonable timeframe.
- Troubleshoot PC and software issues.
- Responsible for new PC, laptop, phone and peripheral configuration.
- Maintaining inventory of equipment – PCs, phones, peripherals and proper storage of the equipment.
- Responsible for telephone installation and telephone account setup
Qualifications:
- 1 year of Help Desk support experience is required.
- Must have excellent verbal and written communication skills – primary job function will be to handle customers who are experiencing problems with a Broadview system. Excellent customer service skills are required.
- Must be familiar with Microsoft Windows (XP, Vista, 7) and related software. Microsoft Office 2000/2003/2007 product knowledge.
- Must be familiar with PC hardware configuration and be able to resolve problems that occur.
· Computer science degree preferred but not required.
- Microsoft MCSE preferred but not required.
- Must be able to unpack, lift and setup PC’s, monitors, phones and peripherals (printers/mouse/keyboard, etc.) for users in cubicles. This also requires being able to plug in data and power under desks.
- Requires occasional travel to Broadview’s Long Island, NJ and Philadelphia offices.
Broadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/V.
September 21, 2010
• Tags: HELP DESK, New York Us, Technical Support Specialist Job in Rye Brook 10573 • Posted in: General