Help Desk Analyst Job in Cary, North Carolina US
The selected candidate will provide Tier 1 Help desk support including:
- Receipt of customer calls and emails,
- Performing password resets and account unlocks for mainframe, NCID, and network systems,
- Problem identification, diagnosis, and resolution for PC, LAN, printer, E-mail, and applications.
- Tickets will be logged and assigned to IT specialist as required.
- Managing trouble tickets through the Help Desk application,
Knowledge, Skills, and Ability Requirements:
- Minimum of two (2) years of current experience performing Information Technology Help Desk services.
- Must possess at least one professionaly recognized Technology Certification (A+, MCP, Network +, CCNA, etc.)
- Experienced with Microsoft Windows Active Directory
- Experience with Outlook/Exchange E-Mail support
- Experience troublshooting network issues: TCP/IP, VPN, VoIP, etc.
- Excellent customer service skills, verbal and written communications skills